Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

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Triagelogic is growing

TriageLogic is Growing to Meet the Demands in Telemedicine

The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or

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physician burnout

Reduce Physician Burnout with Telephone Triage Nurses

Physicians today are experiencing more demands on already busy schedules, and it’s taking a toll on their personal health and professional accuracy. According to recent studies, more than half of physicians are reporting burnout, which is defined as a loss of enthusiasm for work, feelings of cynicism, and a low sense of personal accomplishment. However, by establishing a telephone nurse triage service for patients some

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Triage Call Center

Using Data Analytics to Improve Value-Based Care

As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An effective way to start finding a solution is to evaluate data from nurse triage call centers on patient concerns, caller demographics, nurse triage disposition and effectiveness, and other measures to improve the call center and

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telehealth nurses

Incorporating Telehealth Nurses in Your Telemedicine Services

By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many telemedicine options available for each organization’s unique needs and it is important to be aware of the factors that providers must consider to make telemedicine services successful for the patients and the organization. Telemedicine Adoption [1] According to the 2017 Foley

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Dr. Charu Raheja to be a Keynote Speaker at Biannual HAFA Conference for Healthcare Advisors

 Dr. Charu Raheja to be a Keynote Speaker at Biannual HAFA Conference for Healthcare Advisors Jacksonville, FL March 5, 2018. Continuwell announces CEO, Dr. Charu Raheja, Ph.D., to be a keynote speaker at the biannual Health Agents for America (HAFA) conference in New Orleans March 8th and 9th. Dr. Raheja will present a roadmap to help agents assess client needs and easy-to-implement technological solutions that

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Why Telephone Triage Nurses are a Perfect Complement to Telemedicine

 Why Telephone Triage Nurses are a Perfect Complement to Telemedicine Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during this time. There is little argument that telemedicine is a great way to supplement traditional medical practices. The advantages are clear: more convenient care for patients, more doctor availability, and less driving time and

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Using Telephone Nurse Triage to Evaluate Patients for Possible Heart Attacks

Using Telephone Nurse Triage to Evaluate Patients for Possible Heart Attacks Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. These symptoms can often be subtle or imitate other ailments, such as influenza, nausea, or back pain. Therefore, telephone triage nurses must know the warning signs to help their patients

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Care News Winter – Spring 2018

Care News Winter-Spring 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. In this issue, Drs. Charu and Ravi Raheja discuss how TriageLogic continues to innovate triage software and services to provide your patients with easy access to quality care. TriageLogic is always working to serve

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Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders

  Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders Jacksonville, FL, January 2, 2017 – TriageLogic is introducing the latest version of MyTriageChecklist®, a daytime telephone nurse triage software to triage and document patient phone calls. TriageLogic customers will still have all of the features and clinical support that they rely on from the previous version, including Schmitt-Thompson

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How to Make Your Telemedicine Services Successful

  How to Make Your Telemedicine Services Successful Recent studies have shown that hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services and generate revenue. With this growth and success, there are many telemedicine options available for each unique organization.  It is important to be aware of the factors that providers must

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