Effective listening skills are a fundamental characteristic of telephone triage nurses. In a traditional setting, nurses are able to utilize all senses, while triaging a
This short video introduces the key steps in for a triage nurse to take a patient phone triage call. The goal of every triage call
The nurse-patient relationship is an important part of any patients total treatment plan. Trust is an essential component to that relationship and helps to improve
As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective,
By Marci Lawing, RN In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn
By Marci Lawing, RN Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more clients
In the United States, more than 5 children die everyday as a result of child abuse or neglect. Therefore, triage nurses have to be prepared
By Charu Raheja, PhD In modern times, people demand quick access to information and services. Medical care is no different. More and more patients and
