Effective listening skills are a fundamental characteristic of telephone triage nurses. In a traditional setting, nurses are able to utilize all senses, while triaging a patient. However, the biggest challenge…

This short video introduces the key steps in for a triage nurse to take a patient phone triage call. The goal of every triage call is to make a patient…

The nurse-patient relationship is an important part of any patients total treatment plan. Trust is an essential component to that relationship and helps to improve compliance leading to better patient…

As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective, it is important to take…

By Marci Lawing, RN   In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn reflexes. These included normal newborn…

By Marci Lawing, RN   Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more clients to take into consideration: the…

In the United States, more than 5 children die everyday as a result of child abuse or neglect. Therefore, triage nurses have to be prepared to handle these difficult calls…