TriageLogic After-Hours Nurse Triage On Call Service
When your office is closed, but your patients need medical guidance, do you have someone available to speak with them? If not, the TriageLogic after-hours Nurse Triage On Call service can fill that need. Our licensed RNs are available 24/7 to assess patient symptoms, provide guidance on the types of care that they’ll need, and escalate urgent cases directly to on-call providers when necessary. Every call follows evidence-based protocols and is documented in secure, EHR-compatible summaries for continuity of care.
With our help, your patients will feel supported, your providers will be protected from potential liability, and your practice will be able to operate with round-the-clock clinical support.
What Makes TriageLogic’s After-Hours Service Different
Traditional answering services simply take messages. Our after-hours nurse triage service goes much further by turning patient calls into actionable, clinically guided interactions.
Our nurses use Schmitt-Thompson protocols — long considered the industry gold standard — to evaluate the severity of each patient’s symptoms, identify red flags, and determine the right level of care. Urgent cases are escalated to your on-call provider with concise, clinically complete notes, while nonurgent concerns are resolved in real time.
Our service has been shown to improve health outcomes, reduce unnecessary ER visits, and give practices reduced reliability through defensible care dispositions.
How the TriageLogic Nurse Triage On Call Service Works
In short, our licensed nurses act as an extension of your clinic. When your patients use your normal intake to submit requests, they’re contacted by RNs in our medical call center. Each nurse follows the latest versions of Schmitt-Thompson protocols to let patients know about the worst-case scenarios that they could be facing, then explain which providers are recommended to help them.
- Urgent cases will either be escalated to an on-call provider, an urgent care, or the ER.
- Nonurgent cases are resolved in real time, either with clear self-care instructions or recommendations on when to schedule follow-up appointments with providers.
- Every interaction is documented in HIPAA-compliant summaries for next-day review.
Our process is standardized, professional, and patient-focused, all intended to help your clinic deliver consistent care, even when the office is closed.
How to Get Started
- Schedule a Consultation: Meet with TriageLogic to discuss your clinic’s size, specialties, and coverage needs.
- Customize Your Setup: We’ll tailor greetings, escalation rules, and document-sharing preferences to match your clinic’s workflow.
- Integration and Testing: We test your call routing and EHR compatibility to make sure that files are shared completely and accurately before going live.
- Go Live With Confidence: Once active, our nurses answer calls immediately, applying the same high standards you expect from your in-house team.
- Ongoing Support: You’ll have a dedicated client success manager to monitor performance and quality assurance.
Starting an after-hours nurse triage service can happen in 30 days or less, and will be fully supported by TriageLogic’s experienced team.
Benefits for Clinics, Providers, and Patients
- Clinics can extend care beyond normal office hours without having to expand their staff.
- Providers receive only urgent calls that they need to handle, accompanied by clear, structured summaries.
- Patients get real-time clinical advice from licensed nurses who always use evidence-based protocols.
With TriageLogic’s Nurse Triage On Call, your patients will receive compassionate, safe dispositions at all hours, ultimately improving their health outcomes and strengthening practice loyalty.
Why Choose TriageLogic
TriageLogic has helped hundreds of clinics nationwide implement after-hours triage programs that work. Our licensed nurses provide reliable, 24/7 support with detailed documentation that is designed to integrate with your established workflows. Unlike generic answering services, we deliver real clinical triage that protects both patients and providers.
Start Your Clinic’s After-Hours Triage Program Today
Your patients deserve access to professional guidance any time they call, and your providers deserve a system that protects their time and peace of mind. You’ll get both with the TriageLogic after-hours Nurse Triage On Call service, with a program that can be up and running within a month.
Would you like to see a demo of our nurse triage service and software? Contact us today to learn more! (800) 723-4290
