Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls

Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest pains, might actually require emergency…

Continue Reading Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls
The 5 levels of Telephone Nurse Triage
Stressed Asian Senior woman talking and consulting with Female Doctor about her symptoms from Coronavirus via internet and wireless technology. Rear view of old female making video call from home with physician via digital tablet during quarantine.

The 5 levels of Telephone Nurse Triage

When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic nurses use Schmitt-Thompson protocols to…

Continue Reading The 5 levels of Telephone Nurse Triage

Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

We studied data from 230,000 telephone calls from our nurse triage call center from January- October 2020. Nurses ensured that all callers received standardized, high-quality care by using guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call we collected information about the patient’s demographics, the triage protocol used by the nurse, and the patient’s disposition. Patients were also asked whether or not they were planning to go to the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that ended up in the ER and their demographics.

Continue Reading Demographics of Patients with Urgent Symptoms in a Nurse Triage Center