As most people know, a nurse triage line is an important resource to help parents navigate early childhood. Still, it is sometimes difficult for parents to understand when calling a…
Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest pains, might actually require emergency…
How does telephone nurse triage actually work? This is a common question we receive when implementing a nurse triage system. In this article, we cover the entire phone triage process…
When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic nurses use Schmitt-Thompson protocols to…
We studied data from 230,000 telephone calls from our nurse triage call center from January- October 2020. Nurses ensured that all callers received standardized, high-quality care by using guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call we collected information about the patient’s demographics, the triage protocol used by the nurse, and the patient’s disposition. Patients were also asked whether or not they were planning to go to the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that ended up in the ER and their demographics.
The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.
The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily -- from telehealth visits to remote patient monitoring (RPM). The need to care for patients…
