Patient Symptom Screen for Front Desk and Answering Service Operators - Let Providers Know if a Call Is Urgent
Ask the right screening questions to ensure all messages have appropriate information. MedAnswer Assist™ is very affordable and it takes less than 30 minutes to train. It ensures operators relay more accurate medical messages to determine the urgency of the call.*
- Increase Accuracy
- Decrease Liability
- Improve Response to Patient Requests
- Decrease Training Time
- MedMessage Automate for Your Front Desk
Developed by Doctors Using the Gold Standard of Care to Ensure Accurate Medical Scripting
*Patent Pending
How It Works
- Patient calls and talks to an agent
- As agents handle the call, they are alerted to check off additional questions as necessary
Key Features
- AI automatically detects the messages
- No need for additional training
Special Features
- Minimum increase in call time
- Integrates directly with your system
- Affordable
Download Our White Paper: Improving the Accuracy of Medical Messages
“Some patients may call saying that they need a prescription refill and fail to mention they have more serious symptoms. If the answering service doesn’t specifically ask, the provider may assume it is a routine priority call. TriageLogic has now launched an AI-based tool for answering services. The AI software prompts answering service staff to ask a few additional relevant questions, and ensures that the intake better reflects the severity of the symptoms.”
– Rose Moon, RN, BSN – Director of Nursing
Medical Contact Center AI System
- Evaluates text entered by an operator and prompts them as needed.
- Minimum training and intake time added.
- Self-standing and integrated options available.
- Decreases medical liability and ensures patient care.
- Increases provider satisfaction and retention.
- Gold Standard of Care
Enhancing Patient Triage: Overcoming Medical Message Intake Challenges
Medical message intake challenges, such as those related to properly vetting patient calls, continue to pose significant obstacles in urgent care settings. Despite its prevalence,
Do you Have Operators Taking Medical Messages? New Software Makes It Easier to Train, Ensures Relevant Messages, and Increases Doctor Satisfaction
Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator,
Medical Answering Service Case Study: Improve Medical Messages with Artificial Intelligence
In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that
Are Your Providers Looking for Nurse Telehealth?
- All dispositions made using Schmitt-Thompson protocols.
- Custom instructions allow nurses to become an extension of your practice.
- Nurses send HIPAA-compliant texts to your MDs.
- URAC accredited.
