Nurse Triage On Call (NTOC)
Give Your Patients 24/7 Access to Registered Nurse Support
Your patients will have peace of mind knowing they can reach a qualified nurse anytime, day or night, to evaluate their symptoms and direct them to the appropriate care.
Top Ratings From Our Clients
Saint Alphonsus Health Alliance
Dr. Leah J. Treadwell, Austin Regional Clinic
Around-the-Clock Care for Your Patients
When your patients have after-hours concerns, they need immediate, reliable medical advice. Otherwise, their uncertainty can lead to stress, unnecessary ER visits, or ignored symptoms.
Providing 24/7 care is essential, but it can be costly and challenging to manage in-house.
Nurse Triage On Call fills this need by offering your patients access to experienced nurses who can provide expert advice any time of the day.
Our service integrates seamlessly with your practice’s internal systems and workflows, ensuring your patients receive continuous care without burdening your staff.
How It Works
- A patient calls your practice. A nonclinical operator takes their request and forwards it to your triage department.
- A nurse from NTOC returns the patient’s call on your behalf, evaluates their symptoms, and directs them to the appropriate care.
- All patient interactions are documented thoroughly and shared directly with your physician’s office.
Quality Assurance
- All nurses are licensed and registered.
- Schmitt-Thompson protocols are used to evaluate patient symptoms.
- All calls are recorded, and all patient interactions are documented and shared directly with your providers.
Special Features
- You can customize standing orders so that triage nurses follow instructions specific to your practice or individual physicians.
- HIPAA-compliant texting is available between nurses and your providers.
- Our triage software integrates with your practice's in-house EMRs for continuity of care.
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Improved Health Outcomes
Gold-Standard Protocols
Our nurses use standardized, doctor-written triage protocols to assess each patient.
Expedited Resolutions
One out of every two callers is able to use over-the-counter medication and receive home care advice from a nurse nurse without needing further treatment.
Care Dispositions
After going over a caller’s symptoms and medical history, a triage nurse explains the appropriate disposition for care.
Decreased Health Expenses
Only one out of every four callers needs further evaluation by a doctor for a prescription or additional care.
Continuity of Care
Callers have the option to see their own primary care doctors when their symptoms are not urgent.
Providers and nurses can share patient information securely to smartphones without the need to download an app.
PHI bypasses public networks so that all patient data remains secure within the TriageLogic environment.
Delivery confirmation from our smart software notifies nurses when doctors access their messages.
Our intuitive, on-call scheduling system allows your practice to manage and change your own call schedule in real time. No more faxing schedule changes and calling in last-minute switches. Each provider profile has their preferred method of contact if a nurse needs to reach them.
TriageLogic is able to provide secure, HIPAA-compliant, two-way communication between your practice’s EMRs and our nurse triage software.
This optional module offers enhanced capabilities like:
Real-time, paperless information so your practice will be able to bypass any manual steps for adding the triage encounter to an EMR.
Smarter triage, where our nurses can get a brief medical summary from your EMR in a secure, standardized format. This benefits chronically ill patients in particular, and helps all of your patients feel like our nurses are true extensions of your office.
This easy, interactive portal offers detailed analytics on the number of patient calls to your practice, their selected dispositions, average call times, and much more.
When I lost my cross coverage with another group, I didn’t know what to do. Finding TriageLogic literally saved the day. With confident nighttime call coverage, I could focus my efforts on my office and know that my patients were being cared for day and night!
Harry A. Lehman, III, MD, Pediatrician in Delaware
Nurse Triage On Call Can Enhance
Your Patient Care and Support Your Practice.
WHY ARE DOCTORS SWITCHING TO TRIAGELOGIC
Service: We are commited to customer service and offer features not available anywhere else.
Reliability: We have over 15 years of nurse triage experience supporting more than 22,000 physicians.
Research: Our staff includes individuals with PhDs and MDs, and who understand nurse triage and the healthcare industry firsthand.
Customization: Your physicians can provide our nurses with personal instructions that they can implement with your patients, based on the needs of the call.
