Reclaim 3–5 Minutes on Every Call (Not Another AI Voice Solution)
MedMessage Automate™ (MMA) transforms patient calls into secure text conversations — no apps, no portals, no waiting. Patients self-report symptoms or questions, and your staff sees everything instantly organized and prioritized.
- 70% of calls skip the front desk.
- Save $500+ per doctor each month in staff costs.
- Every message is documented and sorted automatically.
One simple change to your phone tree offers a huge change in your day.
Simplify Patient Calls With MedMessage Automate
Your front desk is buried in calls. Patients wait. Staff feel rushed.
MedMessage Automate turns chaos into calm by letting patients help themselves while your team focuses on care.
How It Works
- Patients call your office. → They hear an option to continue by text.
- They switch to secure text. → No app, no portal, no waiting.
- They answer a few quick questions. → These are clinically guided to capture accurate info.
- Your team gets ready-to-triage messages. → Requests are automatically prioritized and documented.
How CHKD Cut 60% of Patient Calls Without Hiring Staff
Children’s Hospital of The King’s Daughters (CHKD) used MMA to handle overwhelming call volume without having to hire additional support staff.
Here’s what they achieved in under 8 weeks:
Children’s Hospital of The King’s Daughters (CHKD) used MMA to handle overwhelming call volume without having to hire
additional support staff.
Here’s what they achieved in under 8 weeks:
- 60% of patients chose automation
- 3–7 minutes saved per call interaction
- Improved intake accuracy
- Higher patient satisfaction
Save Time and Costs
Divert more than half of your normal call volume to automated intake and free up hundreds of staff minutes weekly.
Enhance Patient Experience
MMA is intuitive, private, and quick to use so that patients spend less time on hold and more time getting answers about their symptoms.
Improve Clinical Accuracy
TriageIntelligence™ (patent pending) guarantees accurate and complete messages, and flags urgent symptoms in real time.
Built for IT Confidence
Our software is SOC 2® Type II certified and compliant with HIPAA for secure integration with your established workflows.
Speak With Our Product Specialist
Start small, scale fast! MMA can be onboarded in minutes without affecting your established workflows.
As a valued TriageLogic client, you’re eligible for free onboarding, 50% off your first two months, and a 60-day money-back guarantee.
Learn more by contacting Kristina Barry at +1 (800) 723-4290!
MedMessage Automate ROI Estimator
Adjust the number of doctors and calls per doctor to estimate organization-wide savings. These are approximations based on average performance metrics.
We estimate how many calls are automatically handled (65% of the calls you enter). Each handled call saves about 5 minutes of admin time. Those minutes are converted to hours and multiplied by an administrative hourly rate of $25. We assume 22 working days per month. These figures represent direct labor savings.
Note: These figures are estimates for planning purposes only.
Frequently Asked Questions
Is MedMessage Automate a “learning AI” chatbot?
No. MedMessage Automate is not an open-ended, learning AI chatbot. It uses clinically governed pathways designed by physicians to ensure relevant information is collected consistently and safely. Questions adjust based on patient responses within predefined clinical guardrails.
Does MedMessage Automate replace nurses or clinical judgment?
No. MedMessage Automate automates intake, not clinical decision-making. It improves the quality and completeness of the information your team receives so nurses and providers can respond faster with less back-and-forth.
Do patients need an app or a portal login?
No. Patients use secure text-based intake. There is no app to download and no patient portal required, which improves adoption and reduces friction.
What happens if a patient has urgent symptoms?
MedMessage Automate is designed to identify urgency signals and red flags so your team can route messages appropriately. It does not delay urgent care — your workflows determine how urgent messages are handled and escalated.
What kinds of messages can MedMessage Automate handle?
MedMessage Automate can be configured for different workflows, including clinical symptom intake and administrative requests like appointments or medication refills. Deployment can vary by practice size and needs.
How does deployment work? Will we need to change our workflow?
Most organizations start with a high-volume line and add a simple call-divert prompt in their phone trees. The goal is minimal disruption and immediate ROI.
How quickly can we launch?
Many teams can launch in a few weeks or less, depending on configuration and workflow decisions. Most start with a focused 30-day pilot to measure call shift, handle time, and message completeness.
What results should we expect in the first month?
Organizations commonly measure a shift of 50–70% of routine calls to text intake. They save an average of 2–3 minutes per message, and experience fewer callbacks and improved staff efficiency.
Is MedMessage Automate HIPAA compliant and secure?
Yes. MedMessage Automate is built for healthcare environments and offers a secure design that includes encryption and audit-friendly workflows. It also aligns with enterprise trust requirements such as SOC 2® Type II attestation.
Can we start small before rolling it out broadly?
Yes. Many organizations begin with one line, one department, or one clinic to validate adoption and ROI before expanding.
Will our patients actually use it?
Most practices find that patients prefer texting when it saves them time and keeps them from being stuck on hold. Patients like an experience that is simple, fast, and does not require the use of apps or portals.
What if MedMessage Automate is not a good fit for our practice?
Many organizations start with a short pilot program to evaluate MMA’s fit and its results before making a long-term decision.