MedMessage Assist & MedMessage Automate
Deliver more accurate medical messages and streamline medical service requests.
Assist or Automate: The Choice is Yours!
MedMessage Assist
MedMessage Assist guides non-clinical operators in taking accurate patient messages. It guides them to ask clinically validated screening questions, guiding them to submit a detailed message directly to the provider.
This solution supports call centers, answering services, and medical offices in capturing reliable patient information.
KEY FEATURES:
- Operator-guided message taking
- Standardized medical questioning
- Ensures accurate information for Doctors
- Ideal for call centers or medical
MedMessage Automate
MedMessage Automate redefines the messaging process by enabling patients to respond directly to medical prompts through secure text — no agent required.
This innovation cuts down wait times, reduces staffing costs, and ensures critical patient information is gathered faster, more efficiently, and with consistent accuracy.
KEY FEATURES:
- Fully automated patient self-response
- Secure text messaging workflow
- No agent required
- Faster and more cost-efficient
Key Benefits for Providers and Staff
Never Miss A Critical Message – Providers receive clinically relevant messages, improving response times for urgent issues.
Improve Call Documentation – As the patient answers the questions, the system asks additional questions as necessary and all information is documented in the system.
Decrease Training Time – Agents are guided to ask all the clinical relevant questions to ensure patient safety. Fewer agents needed with MMAssist.
Medical Scripting
MedMessage uses intelligent algorithms trained by doctors based on medical knowledge to determine all the relevant information needed to clinically evaluate the message urgency.
All algorithms are reviewed regularly ensuring reliable caller information.
- Automatically screens patient calls
- Allows clinical staff to respond to urgent and emergency messages first
- Logs and secures patient messages for follow-ups
- Decreases medical liability
Improve Patient Messages While Decreasing Your Liability
In this video, Dr. Ravi Raheja, CTO and medical director of TriageLogic, explains how MedMessage bridges this gap by guiding nonclinical staff through structured, symptom-based questions in real time. Using proprietary algorithms known as Triage Intelligence®, MedMessage ensures that providers receive complete and accurate patient messages for evaluating the urgency of their symptoms.
Examples of Enhanced Patient Messages
MedMessage Assist™ employs augmented intelligence to improve the accuracy of medical intake, adding clinically validated details that providers can use to make faster, more-informed decisions. Below are some of the ways that MedMessage Assist™ refines initial patient requests so that urgent cases are addressed promptly and appropriately.
How MedMessage Transforms Patient Messaging.
Download Our White Paper: Improving the Accuracy of Medical Messages
TriageLogic shares how its AI-based module, MedMessage Assist (MMA), can help nonclinical operators relay accurate and timely medical messages to triage nurses and providers.
