Foundational Tips for Telephone Triage Nurses
Telephone nurse triage is a system that requires the work of dedicated nurses who can think on their feet in order to quickly and accurately direct callers to take the…
Difficult Calls: A Triage Nurse’s Guide to a Positive Call Experience
When people have health concerns, particularly when practices are closed, they may seek care from an emergency room (ER) because they are not sure about the severity of their own…
Triage Protocols – Why Use Them and How do They Work?
Watch this short video to get an overview of triage protocols and the importance of using protocols when evaluating patients over the phone. Triage Protocols are specialized algorithms that are…
