Why Call Centers Need Smarter Tools If you manage or oversee a healthcare call center, you’re already familiar with the pressure that comes with high
Why Blood Cancer Awareness Matters Blood cancer awareness is especially important because its symptoms are often subtle. Fatigue, frequent infections, unexplained bruising, or night sweats
Why Remote Patient Monitoring Matters Today Managing high call volumes, complex patient needs, and limited resources is a constant balancing act for healthcare call centers.
Why Call Center Managers Need a Smarter Solution If you manage a healthcare call center, you’re familiar with the pressure: phones ringing off the hook,
Why Patient Outcomes Matter More Than Ever Patient outcomes are the measure of success for hospitals, medical practices, and healthcare systems. Better outcomes mean healthier
When hospitals and doctor offices think about improving continuity of care, they often run into a major hurdle with limitations on data-sharing. Interoperability challenges in
Patient safety is a top concern for providers, but they aren’t always available when patients need them. How often do you find that patients experience
At a time when pretty much everyone has a cell phone, efficient call handling is a foundational component of medical care. When patients call hospitals
When patients call your practice, who is the first point of contact to help them? If you’re like many doctors’ offices, it’s nonclinical operators. While
Chronic disease is the leading cause of death in the United States. Do your triage nurses have the best tools for helping your patients manage
