Call Center Resources

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Patient Symptoms & Outcomes

This article discusses a study on the dispositions given to patients by triage nurses in a medical call center. It focuses on the differences in

Telephone Nurse Triage Handbook

This ebook discusses the history and technological advancements of nurse triage, specifically in the context of telephone medicine. Nurse triage is a method of prioritizing

A triage nurse uses a tablet to access AI training with simulated patients, represented by medical icons, DNA strands, and pills hovering in the air.

3 Reasons Why Triage Nurses Need to Train With Simulated Patients

Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their

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AI White Paper cover image of nonclinical operators taking patient phone calls for a healthcare provider's office.

Improving the Accuracy of Medical Messages

In its latest white paper, TriageLogic shares how its AI-based module, MedMessage Assist (MMA), can help nonclinical operators relay accurate and timely medical messages to

Evaluating a Nurse Triage Program

Whether you use an outsourced nurse triage service or you want to license software and use your own team, follow this checklist to ensure your system complies with all

Evaluating a Medical Call Center

Are you thinking about outsourcing your patient calls and medical answering services to a medical call center? Use this checklist to make sure that the

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