The holidays certainly don’t have a shortage of healthcare needs. Many of those will be communicated by way of frustrated or angry patient callers for
While the holidays are often the time of year for joy and family gatherings, they’re also when healthy decisions tend to go on vacation. This
Since COVID-19 restrictions have been eased, this fall is already experiencing a surprising surge of respiratory syncytial virus (RSV) in conjunction with flu and the
Patient callers with medical symptoms require medical professionals who can respond within specific callback windows, based on the severity of those symptoms. While it depends
Telephone nurse triage is a valuable means for healthcare organizations and medical call centers to evaluate patient caller symptoms and direct them to the appropriate
TriageLogic was initially conceived for two reasons: to overcome many of the technological challenges to telephone nurse triage, and to allow triage nurses greater flexibility
As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient
GrowFL Florida Companies to Watch is a statewide competition that identifies second-stage businesses that are expected to see significant growth over the next several years.
As health systems grow, they may find it difficult to treat patient calls and requests equally across all providers in their network. This is where
When patients call your practice, who is the first person they speak with: a front desk attendant, a nurse, or an Answering Service Operator (ASO)?
