Should Nurse Triage Call Centers Record Phone Calls?
May 2, 2022
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Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when
Best Practices for Managing High Call Volumes in Triage
How Secure Messaging Enhances Medical Answering Services
How AI Could Enhance Remote Patient Monitoring
Why Every Medical Practice Needs Triage Software
Men’s Health Awareness Month: Key Issues, and How Nurse Triage Can Help
Why Nurse Triage Is Essential for Patient Safety
How Effective is Remote Patient Monitoring (RPM)?
April 25, 2022
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Remote patient monitoring (RPM) was a welcome addition to patient care in a time of social distancing. Now that many places are beginning to open
Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent
April 18, 2022
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Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized,
How Do You Train Triage Nurses?
April 11, 2022
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Training triage nurses is different than training nurses for in-person patient interaction for a couple of reasons: 1) triage nurses cannot see or touch their
How a Telehealth Triage Nurse Determines if a Child’s Cough Is a Concern
April 4, 2022
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A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom
Are You Experiencing a Nursing Shortage? Outsourced Telehealth Triage Can Help.
March 28, 2022
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You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects
Secure Texting Without an App Expedites Patient Care in Nurse Triage
March 21, 2022
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For those practices looking for ways to improve their nurse-doctor communications, having a secure texting feature can be an invaluable — and often lifesaving —
Who Can Perform Telephone Triage
March 14, 2022
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Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But
Decrease Patient Liability Using Nurse Triage Software
March 8, 2022
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Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However,
Adding Nurse Telehealth Protocols to your CRM
February 28, 2022
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Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and
