Reclaim 3–5 Minutes on Every Call (NO - it is not another voice AI solution)
MedMessage Automate (MMA) transforms patient calls into secure text conversations — no apps, no portals, no waiting. Patients self-report symptoms or questions, and your staff sees everything instantly organized and prioritized.
- 70% of calls skip the front desk
- Save $500+ per doctor each month in staff costs
- Every message is documented and sorted automatically
One simple change to your phone tree — a huge change in your day.
Simplify Patient Calls With MedMessage Automate
Your front desk is buried in calls. Patients wait. Staff feel rushed.
MedMessage Automate (MMA) turns chaos into calm — letting patients help themselves while your team focuses on care.
How It Works
- Patient calls your office → They hear an option to continue by text.
- They switch to secure text → No app, no portal, no waiting.
- They answer a few quick questions → Clinically guided to capture accurate info.
- Your team gets a ready-to-triage message → Automatically prioritized and documented.
How CHKD Cut 60% of Patient Calls Without Hiring Staff
Children’s Hospital of The King’s Daughters (CHKD) used MMA to handle overwhelming call volume without having to hire additional support staff.
Here’s what they achieved in under 8 weeks:
Children’s Hospital of The King’s Daughters (CHKD) used MMA to handle overwhelming call volume without having to hire
additional support staff.
Here’s what they achieved in under 8 weeks:
- 60% of patients chose automation
- 3–7 minutes saved per call interaction
- Improved intake accuracy
- Higher patient satisfaction
Save Time and Costs
Divert more than half of your normal call volume to automated intake and free up hundreds of staff minutes weekly.
Enhance Patient Experience
MMA is intuitive, private, and quick to use so that patients spend less time on hold and more time getting answers about their symptoms.
Improve Clinical Accuracy
TriageIntelligence™ guarantees accurate and complete messages, and flags urgent symptoms in real time.
Built for IT Confidence
Our software is SOC 2® Type II certified and compliant with HIPAA for secure integration with your established workflows.
Speak With Our Product Specialist
Start small, scale fast! MMA can be onboarded in minutes without affecting your established workflows.
As a valued TriageLogic client, you’re eligible for free onboarding, 50% off your first two months, and a 60-day money-back guarantee.
Learn more by contacting Kristina Barry at +1 (800) 723-4290!
MedMessage Automate ROI Estimator
Adjust the number of doctors and calls per doctor to estimate organization-wide savings. These are approximations based on average performance metrics.
We estimate how many calls are automatically handled (65% of the calls you enter). Each handled call saves about 3 minutes of admin time. Those minutes are converted to hours and multiplied by an administrative hourly rate of $25. We assume 22 working days per month. These figures represent direct labor savings.
Note: These figures are estimates for planning purposes only.