MedMessage Automate
Modernize Patient Intake. Free Up Your Staff. Strengthen Communication.
Today’s patients expect fast, convenient ways to report their symptoms — without being placed on hold or explaining their concerns multiple times.
MedMessage Automate offers a smarter solution.
This powerful tool guides patients on how to submit detailed and secure medical messages through text, leading to better data and health outcomes.
How It Works
When a patient contacts your team, MedMessage Automate offers them the option to receive a secure text. This message includes a confidential link that prompts them with clinically designed screening questions so that they share their concerns clearly and efficiently, without waiting on your staff.
The result? Actionable, structured messages delivered straight to your team — saving time and improving accuracy.
Why Practices Rely on MedMessage Automate
Modern health care demands efficiency, clarity, and responsiveness. MedMessage Automate meets these expectations by streamlining how patients communicate their needs.
It’s a smarter, secure way to manage intake that won’t add to your existing workload.
Decrease Administrative Burdens
Divert routine calls and requests so that your team can focus on more complex tasks and in-person care.
Streamline Clinical Communication
Patients receive automated instructions on the relevant details needed to triage their symptoms and follow-up appropriately.
Faster, More Convenient for Patients
With a few taps on their phone, patients can securely submit their concerns via secure text without any back-and-forth calls to clarify information.
Secure and HIPAA Compliant
All messages are encrypted, confidential, and designed to meet strict healthcare privacy and compliance standards.
Built-In Clinical Intelligence
Screening questions have been developed by medical professionals so that your team receives meaningful, organized, and accurate messages.
Improved Patient Satisfaction
Patients will appreciate an easier way to connect with your team — especially when it’s private, convenient, and doesn’t involve waiting on hold.
Improve Patient Messages While Decreasing Your Liability
In this video, Dr. Ravi Raheja, CTO and medical director of TriageLogic, explains how MedMessage Automate guides nonclinical staff through structured, symptom-based questions in real time. Using proprietary algorithms known as Triage Intelligence®, MedMessage Automate ensures complete and accurate messages for evaluating the urgency of patients’ symptoms.
Examples of Enhanced Patient Messages
MedMessage Automate uses augmented intelligence and clinically guided prompts to enhance the accuracy of patient messages. Here are examples of how it can refine patient communication so that urgent concerns are clearly identified and prioritized.
Initial Entry
Additional Information Added by MedMessage Automate
Patient Disposition by Triage Nurse
Back and stomach pain
Patient is pregnant, with no
urination for 8+ hours
Go to labor and delivery now
Pain in leg and hip
Chest pain
Call EMS 911 now
Prescription refill for vertigo
Possible weakness or numbness of the arm,
leg or face
Call EMS 911 now
How MedMessage Automate Transforms Patient Messaging.
Download Our White Paper: Improving the Accuracy of Medical Messages
TriageLogic shares how its AI-based module, MedMessage Automate, can help nonclinical operators relay accurate and timely medical messages to triage nurses and providers.
TriageLogic Has Achieved SOC 2® Type II Attestation
TriageLogic’s nurse triage software has undergone an independent audit and achieved SOC 2® Type II attestation. This attestation verifies that our systems and processes meet strict Trust Services Criteria for security, availability, and confidentiality—providing assurance that patient data is handled with the highest level of care and control.
Unlike many triage providers who may not go through such rigorous assessments, TriageLogic’s attestation demonstrates our long-term commitment to data protection and operational integrity. For our clients, this means added confidence in choosing a partner who prioritizes both clinical excellence and trusted infrastructure.