Nurse Triage Software for
Medical Practices

Built-in TriageIntelligence™ offers guided history-taking for faster calls, no typing, and rapid training.

Access the latest Schmitt-Thompson® protocols and get live training from triage experts, not self-service videos.

For Medical Practices

(Daytime Triage)

Designed for physician offices and outpatient practices that handle daytime calls, this configuration supports efficient, consistent triage while minimizing disruptions to existing workflows.

For Call Centers and Health Systems

(24/7 Triage)

Built for high-volume, after-hours requests, this configuration supports complex phone operations, enterprise reporting, and clinical governance for large populations during nights and weekends.

A Clinically Supported Platform Across Every Deployment

Clinically Governed Protocols

Designed by physicians

Nurse-Led Training

Guided implementation

Flexible Configurations

Available during office hours or 24/7

Reporting & Auditability

Measurable ROI and quality compliance

Built to Integrate

Broader access and intake workflows

TriageLogic has transformed how we manage patient calls. Their Schmitt-Thompson protocols ensure we deliver consistent care, and the seamless integration with our EMR system is a huge time-saver.

- Dr. Susan Reynolds, MD

More Than Software.
A Clinically Supported Platform.

TriageLogic’s nurse triage software combines gold-standard triage protocols with nurse-led training, reporting, and guided implementation to offer consistent, successful adoption across all triage environments.

Clinically governed protocols designed by physicians
Nurse-led training and guided implementation
Configurations for office hours or 24/7
Reporting and auditability for clinical leadership and compliance
Designed to integrate with broader access and intake workflows

What Makes Our Software
the Right Choice for Your Practice

24/7 Nurse Triage Support

Manage patient calls effortlessly with Schmitt-Thompson protocols for precise, prompt evaluations. All calls are thoroughly documented, with urgent needs addressed in under 30 minutes.

Protocol-based care for accurate dispositions with every patient
Full documentation with each call recorded and logged in a patient’s respective file
Quick response times, with nurses calling back within 30 minutes or less, depending on symptom urgency

Assisted Documentation

Streamline continuity of care with documentation that integrates directly with your existing EMR systems and internal workflows.

Consistent records thanks to the latest Schmitt-Thompson triage protocols
Web-based access, available anywhere and on any device
Expert oversight with automated quality assurance

Assisted Intake

Our clinically trained message intake tool, MedMessage Automate™, guides patients through dynamic forms so they submit clear, accurate, and actionable requests that address all relevant symptoms.

Automatic prompts that adjust to the information that patients type
Expert oversight of form submissions to reduce practice liability
Increased efficiency with 3-7 minutes saved per patient interaction and over 99% accuracy on every request

Remote Patient Monitoring

Remote patient monitoring (RPM) lets healthcare providers track patient vitals outside of the office for a more holistic view of their health, ultimately improving care and reducing in-person visits. Our turnkey RPM solution integrates seamlessly with practice software and generates additional revenue with minimal physician effort.

Advanced monitoring from our nurses to prevent potential health complications
Accessible data that can be shared with doctors and patients when vitals begin to change
Revenue generation thanks to RPM reimbursements that boost practice income

Training and Quality Assurance for Your Nurses

We understand that your time is limited and you want to provide the best customized care for your patients. That’s why we offer:

Live training sessions where a call center manager trains your nurses on telephone triage
A learning center with a library of videos and training for additional staff
TriageIntelligence™ to guide your nurses on asking the right questions and documenting patient histories accurately and efficiently
Quality assurance to evaluate all calls and dispositions

Added Care for Patients

Our triage software allows you to maintain ongoing communication with your patients by sending message notifications, medical brochures, and surveys.

Dashboard data to show medication dosages and brief patient histories
Email or text features to share handouts and care advice to callers based on their requests
Reports and analytics that reflect key metrics like individual call time
Custom orders created based on physician or practice preferences (like a referral to a specific urgent care center or ER) without having to ask a doctor

Nurse Spotlight

Melissa came to us with an extensive background in the healthcare ecosystem — starting out in burn ICU and pre-hospital EMS, before growing in her medical career as a clinical coordinator, a clinic manager, an instructor for nursing students, and even a CNO and CEO for a critical access hospital. Please join us in celebrating her accomplishments and continued work in bettering the lives of patients across the US.

One of my favorite things about remote triage is being able to use my critical thinking skills in a focused way — being able to rely on my assessment skills, clinical judgement, and the triage protocols to guide patients to the correct disposition so they can have the best quality of care over the phone. Being able to support patients in a holistic way — by offering reassurance and education when patients are feeling anxious. And, of course, the flexibility of working remote and balancing family time and work.

I remember this one time when I spoke with this dad whose daughter had too many diagnoses to count since birth… After speaking with me, he said he’d been losing hope and his faith had been challenged due to the child's illness, but today he felt revived. Remote triage nursing is so much more than just advising for symptoms of the patient. It extends to bring comfort and reassurance to their family members.

My favorite thing about remote triage is being able to assist patients with their health care — through education and encouragement, and many times saving them an unnecessary visit to UC or ED. I also love the idea of helping educate and empower them in their healthcare needs.

Please join us in celebrating Priscilla’s continued nursing excellence! For over 11 years, she has cared for mothers, newborns, and children, combining clinical expertise with compassion across pediatrics and family-focused care.

Our software is powered by TriageIntelligence™, a comprehensive platform that integrates expert medical oversight with AI and machine learning technology.

Not only does this simplify our documentation and promote patient well-being, but it also powers the services that connect nurses, patients, and providers.

This includes:

Real-time voice and data transmission between patients and triage nurses.
Automated message alerts to notify providers of urgent cases.
Multiuser access for care teams across secure digital networks.
Seamless video and audio connections through our cloud-based system.

By combining smart documentation with advanced telecommunications, TriageIntelligence™ ensures that patient information is transmitted securely, efficiently, and in compliance with healthcare standards.

Software Designed by Physicians, for Physicians

We have a deep understanding of the unique needs of healthcare organizations and practices, and have leveraged our experience as practitioners — combined with attentive client feedback — to create a suite of efficient, user-friendly solutions.

TriageLogic Has Achieved SOC 2® Type II Attestation

TriageLogic’s nurse triage software has undergone an independent audit and achieved SOC 2® Type II attestation. This attestation verifies that our systems and processes meet strict Trust Services Criteria for security, availability, and confidentiality—providing assurance that patient data is handled with the highest level of care and control.

Unlike many triage providers who may not go through such rigorous assessments, TriageLogic’s attestation demonstrates our long-term commitment to data protection and operational integrity. For our clients, this means added confidence in choosing a partner who prioritizes both clinical excellence and trusted infrastructure.