Medical Message Assistant (MMA & MMA Plus)
Intake for Medical Message Assistant Streamline patient communication with or without an agent
Traditional phone-based messaging creates long wait times and disrupts staff workflows. TriageLogic’s Medical Message Assistance (MMA), now with MMA+, offers a seamless, secure, and structured way for patients to submit medical messages that improves responses and accuracy.
Download Improving the Accuracy of Medical Messages
What is MMA?
The Medical Message Assistant (MMA) is a tool that guides non-clinical operators in taking accurate patient messages. It guides them to ask clinically validated screening questions, guiding them to submit a detailed message directly to the provider.
This solution supports call centers, answering services, and medical practices in capturing reliable patient information without requiring clinical knowledge from the person taking the call.
Introducing MMA Plus
MMA Plus takes automation one step further by allowing patients to respond directly to medical message prompts via a secure text message. This eliminates the need for an agent, reducing wait times and lowering staffing costs while ensuring that critical patient information is still captured efficiently and accurately.
Medical Message Assistance
MMA Advanced Version
- Streamlined Patient Messaging – Allows patients to leave structured messages instead of waiting on hold.
- Secure and HIPAA Compliant – Ensures all communications are encrypted and meet healthcare privacy standards.
- Reduces Staff Workload – Minimizes the need for administrative staff to handle routine calls.
- Improves Provider Communication – Delivers clear, well-organized messages for faster response times.
- Enhances Patient Satisfaction – Offers a more efficient way for patients to connect with their providers.
Medical Message Assistance
MMA+ Advanced Version
- Streamlined Patient Messaging – Allows patients to leave structured messages instead of waiting on hold.
- Secure and HIPAA Compliant – Ensures all communications are encrypted and meet healthcare privacy standards.
- Reduces Staff Workload – Minimizes the need for administrative staff to handle routine calls.
- Improves Provider Communication – Delivers clear, well-organized messages for faster response times.
- Enhances Patient Satisfaction – Offers a more efficient way for patients to connect with their providers.
Key Benefits of MMA PRO
Enhanced Patient Experience
Patients can bypass waiting for an operator or clerical staff, providing a prompt and efficient way to communicate with their provider.
Secure Communication
Patients can submit a secure, confidential message for the office or medical provider, ensuring privacy and compliance with healthcare standards.
Time Efficiency
Reduces wait times and improves office workflow by streamlining patient communications without immediate staff involvement.
Clinically Validated Screening
Includes clinically proven questions that guide patients to provide clear, detailed, and accurate medical information.
Accurate Urgency Assessment
Patients can indicate the urgency of their concern, allowing providers to prioritize responses appropriately.
Improved Provider Communication
Helps providers receive more relevant and actionable information, leading to better decision-making and patient care.
Reduced Staff Workload
Decreases the number of routine calls clerical staff need to manage, freeing them for other critical tasks.
Increased Patient Satisfaction
Provides a more convenient and modern way for patients to interact with their healthcare practice.
Improve Patient Messages While Decreasing Your Liability
In this video, Dr. Ravi Raheja, CTO and medical director of TriageLogic, explains how MMA bridges this gap by guiding nonclinical staff through structured, symptom-based questions in real time. Using proprietary algorithms known as Triage Intelligence®, MMA ensures that providers receive complete and accurate patient messages for evaluating the urgency of their symptoms.
Examples of Enhanced Patient Messages
MedMessage Assist™ employs augmented intelligence to improve the accuracy of medical intake, adding clinically validated details that providers can use to make faster, more-informed decisions. Below are some of the ways that MMA refines initial patient requests so that urgent cases are addressed promptly and appropriately.
Download Our White Paper: Improving the Accuracy of Medical Messages
TriageLogic shares how its AI-based module, MedMessage Assist (MMA), can help nonclinical operators relay accurate and timely medical messages to triage nurses and providers.