Improve Patient Message Intake with MedMessage Assist

MedMessage Assist Optimizes Patient Communication and Decreases Liability: Articles

Letter From Our CTO: Improve Medical Message Intake and Patient Engagement Despite RSV, Flu, and Nurse Shortage | December 2022

Our studies have shown that out of the 100 million phone messages that answering services relay to doctors and nurses in the U.S. every month, one in six calls requires immediate medical evaluation.

However, because non-clinical operators aren’t trained to look for certain symptoms or ask proper follow-up questions, the messages they relay don’t always convey the urgency of patients’ situations.

In fact, our statistical analysis of patient calls found that roughly 40% of calls taken by medical answering services should have been treated as urgent.

CTO Ravi Raheja, MD, explains how TriageLogic’s new digital solution, MedMessage Assist, can help medical organizations overcome the challenges of staff shortages and improve patient care.

Letter From Our CEO: Healthcare Technology and Medical Scripting Are Key Drivers for TriageLogic’s Solutions | January 2023

When a patient calls, MedMessage Assist uses augmented intelligence to analyze the patient’s message in real time and guide the operator to ask scripted questions about their symptoms.

MedMessage Assist focuses on supporting non-clinical phone operators in your medical organization, rather than trained medical staff. It ensures that the messages they relay capture all the information needed for doctors and nurses to respond in a timely manner.

Our CEO, Dr. Charu Raheja, explains how MedMessage Assist has been able to help non-clinical operators achieve a 95% accuracy rate when recording urgent calls.

Clinical Review Shows How MedMessage Assist Substantially Improves Patient Caller Safety | November 2022

While we initially believed that improved training for non-clinical staff would be the solution to bridge the communication gap, we discovered that training did not improve outcomes: In fact, results after training were sometimes worse.

However, with MedMessage Assist, prompting operators to ask appropriate follow-up questions to qualify their notes greatly improved communication accuracy.

Training and Tips

Tips for Medical Answering Services to Improve Agent Satisfaction and Message Intake | January 2023

Non-clinical staff play a critical role in patient care, but are not immune to high rates of turnover. To encourage retention, providers and medical organizations can provide their staff with the best tools to do their jobs.

MedMessage Assist improves non-clinical operator satisfaction and job performance.

3 Reasons Why Triage Nurses Need to Train With Simulated Patients | May 2023

TriageLogic has developed comprehensive training materials for triage nurses using cutting-edge technology. With AI, our training modules are automated and customizable.

Why Should Doctors Care More About the Quality of Their Medical Answering Services? | April 2023

Providers are becoming increasingly dependent on medical answering services to field questions and concerns from their patient callers. But as these services become more common, it’s critical that providers verify their answering services are relaying accurate medical messages.

AI in Healthcare: A Valuable Tool for Nurse Triage, But Not a Replacement | April 2023

Artificial intelligence may be surprisingly adaptable when it comes to reviewing patient diagnostics and aiding in the development of treatment plans, but it cannot replace humans in health care.

Learn more about how AI can improve patient health outcomes.

TriageLogic 

From Basement Faxes to Remote Nurse Triage: The Story of TriageLogic | November 2022

We’ve come a long way in developing digital tools for healthcare professionals.

Learn about TriageLogic’s story from conception to augmented intelligence solution MedMessage Assist.

TriageLogic’s Dr. Ravi Raheja Talks Nurse Triage With Jacksonville Buzz | December 2022

CTO and Medical Director Ravi Raheja, MD, talks about TriageLogic’s innovation in the telehealth industry.

Learn about the triage solutions that have been central to TriageLogic’s mission.