A telehealth nurse provides patient care over a smartphone by evaluating a patient caller's symptoms.

Transform Patient Care With Triage Software

A triage nurse holds hands with a patient, representing improved patient outcomes.

Enhancing Patient Outcomes With Nurse Triage Solutions

A doctor supports wellness and shares positive test results on his tablet with a geriatric patient.

Supporting Wellness for Patients and Providers: A TriageLogic Perspective

An illustrated triage nurse wearing a headset at a computer workstation goes through triage software onboarding.

How Triage Software Onboarding Impacts Long-Term Success

Illustrated concept of a medical answering service with nonclinical operators answering patient calls from laptop workstations.

Leveraging AI for Better Medical Answering Service Performance

A block with a blue medical cross and shield is set on a keyboard, representing data security in remote patient monitoring.

Addressing Data Security in Remote Patient Monitoring

Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

March 12, 2021 No Comments

We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.

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