An illustrated triage nurse wearing a headset at a computer workstation goes through triage software onboarding.

How Triage Software Onboarding Impacts Long-Term Success

Illustrated concept of a medical answering service with nonclinical operators answering patient calls from laptop workstations.

Leveraging AI for Better Medical Answering Service Performance

A block with a blue medical cross and shield is set on a keyboard, representing data security in remote patient monitoring.

Addressing Data Security in Remote Patient Monitoring

Front facade of CHKD hospital.

CHKD Reduces Medical Message Intake Burden by 60% With TriageLogic

A medical record filing system is superimposed over a doctor working on their laptop.

Overcoming Interoperability Challenges in Healthcare With Triage Software and EHR Integration

Two people apply sunscreen on their arms while sitting on a beach towel.

What to Remind Your Patients About UV Awareness This Summer

Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

March 12, 2021 No Comments

We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.

Read More »