Medical office receptionist using a medical office answering service to manage structured patient message intake at a modern front desk.

Medical Office Answering Service: When Patient Message Intake Becomes a Hidden Cost

Healthcare administrator reviewing hipaa and compliance documentation at a modern office desk

Every Triage Vendor Claims HIPAA Compliance. Here Is How to Verify It.

Registered nurse providing on call nursing support to a patient from a professional home office setting at night

After-Hours Gaps Are Sending Your Patients to Urgent Care

Registered nurse using headset and computer at night to provide nurse triage for health plans members

How Health Plans Use Nurse Triage to Cut Unnecessary ER Visits

Registered nurse performing telephone triage for pediatric after-hours calls at a softly lit clinical workstation

Telephone Triage for Pediatric After-Hours Calls: Why a Real Nurse Cannot Be Replaced

Registered nurse at a clinic desk taking a patient call, illustrating how nurse lines support healthcare access and cost savings.

Nurse Lines: What They Actually Cost Clinics and Why Silence Costs More

Mental Health and Nurse Triage Calls During COVID-19

February 8, 2021 No Comments

According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.

Read More »