Registered nurse staffing a medical answering service workstation at night, providing after-hours patient triage support

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Two nurses reviewing hospital messaging dashboards at a modern clinical workstation in a well-lit command center.

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Registered nurse using an automated patient call system at a clinical call center workstation during an after-hours triage shift

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The Advantage of Telephone Triage for Patients Who Need Chronic Care

September 29, 2020 No Comments

Chronic care management (CCM) involves facilitating care in-between physician office visits for patients with multiple chronic conditions. Care coordination between office visits can help individuals follow their care plan, adhere to their medication regimen, and keep doctor appointments. It can also help identify and pre-empt issues with the potential to turn into health tragedies.

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