Registered nurse using an automated patient call system at a clinical call center workstation during an after-hours triage shift

Patients and Clinicians Agree on Urgency Less Than Half the Time

Registered nurse on a headset at a triage call center workstation illustrating what is triage in nursing

What Is Triage in Nursing and Why a Registered Nurse on the Phone Can Change Everything

Emergency department triage nurse reviewing patient acuity data at a workstation, illustrating the five levels of triage in practice

Levels of Triage: Match Acuity to the Right Care Pathway Every Time

Registered nurse at a triage call center workstation reviewing patient information on dual monitors while speaking via headset.

Nurse Triage Cost: What You’ll Actually Pay and Where the Savings Hide

Triage Logic on Buzzworthy Businesses Podcast, featuring Charu Raheja of TriageLogic (YouTube)

Podcast: TriageLogic CEO Charu Raheja on Building a Nurse Triage Line

Medical office receptionist using a medical office answering service to manage structured patient message intake at a modern front desk.

Medical Office Answering Service: When Patient Message Intake Becomes a Hidden Cost

Triage nurse talking to patient who is worried about going to the hospital and doesn't want to catch COVID-19

Lessons from Nurse Triage Calls During COVID-19

April 9, 2020 No Comments

As the coronavirus pandemic progresses, nurse triage is playing a critical role in helping healthcare organizations, hospitals and practices manage their overwhelmed systems. As the weeks passed since the original national emergency announcement, our nurse triage center has observed some important trends on what callers are experiencing.

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