A female patient with a pensive expression sits on her couch at home, waiting on hold over the phone with hospital medical intake.

When Patient Calls Turn Into Care Delays: The Hidden Risk in Hospital Message Intake

A nurse fills out a form on a clipboard while standing next to a doctor wearing a procedural mask.

Clinical Call Center Compliance: Why Nurse Triage Software Matters for Healthcare Teams

After-hours clinical coverage is represented by a stethoscope wrapped around a smartphone. A doctor icon is displayed on the phone's screen, with lines connecting from it to other medical icons.

Standardize After-Hours Clinical Coverage With Licensed RNs, Proven Protocols, and Real Results

Holiday heart syndrome is represented by a person wearing a red Christmas sweater and holding a heart-shaped paper cutout.

Holiday Heart Syndrome Risks: When Patients Should Seek Care for Seasonal Cardiac Symptoms

An abstract design of seasonal affective disorder: Christmas-themed items are grouped together to form the side profile of a person's face, with the back half bright and the front half darkened.

Understanding Seasonal Affective Disorder: How TriageLogic Supports Winter Mental Health

A stethoscope symbol cut out of a square message bubble against a blue background represents medical answering services.

Smarter Call Handling: How Medical Answering Services Can Finally Work With Your EHR

TriageLogic’s Medical Director, Dr. Ravi Raheja Talks About Measles Outbreak on College Campuses and the New Schmitt and Thompson Protocols Available

New protocols have been released by Dr. Bart Schmitt and Dr. David Thompson for telephone triage nurses specifically for patients that have been diagnosed or have suspected measles or have been exposed to measles. The two new protocols cover scenarios where patients have been diagnosed or have suspected measles or have been exposed to measles.

The guidelines provide telephone triage nurses with a consistent and methodological approach to callers who have questions.

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