This is the Solution to Physician and Staff Burnout
24/7 Nurse Triage for Your Patients, Without Adding Staff
You’re just a call away from Registered Nurses answer your after-hours and overflow calls, following your practice’s orders, and sending every call back to your office documented.
Average callback under 9 minutes.
URAC Accredited
HIPAA Compliant
SOC 2
Schmitt-Thompson Protocols
No long-term contract. No obligation.
Testimonials
“After implementation, we noticed that patient complaints dropped and our clinical staff was happier with how we coordinated patient inquiries. The process keeps our patients out of the emergency room and in our offices the next day.”
Dr. Leah J. Treadwell
Austin Regional Clinic
“When I lost my cross coverage with another group, I didn’t know what to do. Finding TriageLogic literally saved the day. With confident nighttime call coverage, I could focus my efforts on my office and know that my patients were being cared for day and night.”
Harry A. Lehman, III, MD
Pediatrician in Delaware
“TriageLogic has been a great company to work with. Their nurse triage service is intuitive and powerful. Highly recommend them for any healthcare provider looking to enhance patient care through triage services.”
Aaron Boatin
“TriageLogic provides a smooth and reassuring experience from a patient’s perspective, offering timely access to healthcare guidance when it’s needed most. The service is easy to use, and the staff are professional, attentive, and able to clearly explain next steps. Overall, it helps patients feel supported and confident in getting appropriate care without unnecessary delays.”
Roederick Alcolar
“TriageLogic is a great company. The staff is friendly and very helpful and the nurses are great with patients!”
Alex Hartley
“TriageLogic has a wonderful team. They’re very innovative and hands on. Definitely recommend for any practice.”
Sebastian Calderon
“Brilliant service to help with health care diagnosis and concerns.”
Molly Youngblood
REQUEST A CALL
Request a Call
Speak with a team member about our telephone nurse triage services.
Proven results you can trust
22,000+
Provider Partners
42.5M
Lives Impacted
9-Minute
Average Response Time
99% +
Message Accuracy with MMA
URAC
Accredited Services
Physician-Led
Clinical Governance
The Problem
After-hours calls don’t stop when your office closes. Right now they hit voicemail, an answering service that only takes messages, or your own staff answering from personal phones. Patients wait, small problems turn into ER visits, and your team burns out. Nurse triage fixes all three.
HOW IT WORKS
From a worried call to a clear next step.
1
A patient calls after hours or during overflow. The call routes straight to our triage nurses.
2
A registered nurse assesses the patient using Schmitt-Thompson protocols and your practice’s custom orders.
3
The nurse advises the patient, and you get a documented report of every call back in your system by morning.
Why Practices Choose Us
- Fewer unnecessary ER visits. Our nurses resolve what can safely be handled at home, so patients get the right level of care and you cut avoidable costs.
- Your staff gets their nights back. No personal cell numbers, no pile of morning messages. We take the calls so your team doesn't have to.
- Every call documented. You wake up to a clean record of who called, what happened, and what was advised, sent back to your office.
- Coverage that follows your orders. Not a generic script. Nurses work from your practice's protocols, so patients hear what you would tell them.
- Clinical-grade protocols behind every call. Schmitt-Thompson is the same standard used across major health systems. Every call is defensible.
Trust and Credentials
URAC Accredited
Independent validation that our triage meets national quality standards.
HIPAA Compliant
Patient data is protected at every step.
SOC 2
Our systems and security are audited and verified.
Schmitt-Thompson Protocols
The gold-standard clinical protocols trusted by health systems nationwide.
Who It's For
Built for medical practices, urgent care, hospitals and health systems, and medical answering services that need after-hours nurse coverage without hiring for it.
REQUEST A CALL
Request a Call
Speak with a team member about our telephone nurse triage services.
KEY FEATURES
A few things to check before you switch on coverage
- The software and protocols can be integrated easily with electronic medical records or other health cloud systems such as Salesforce.
- SOC2 Type 2 certification for security.
- Reporting portal for easy access to call volume per location, nurse call volume, protocols and patient dispositions and more.
- Software allows custom workflows to fit the needs of your practice.
- 24/7 IT support for emergencies.
- Web-based, HIPAA-compliant, and quickly available.
- Backup Server for business continuity.
Ready to stop answering after-hours calls?
Book a free 15-minute consult and we’ll map coverage to your practice.
No long-term contract. No obligation.
We’re empowering the telehealth industry: one patient, one nurse, one call at a time.
CONTACT
- 8834 Goodby's Executive Dr. #1, Jacksonville, Florida 32217
- (866) 747-1242
- info@triagelogic.com
Book your free 15-minute consultation
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Software security assessment available upon request.