- CATEGORIES: Charu Raheja, PhD,Data,Data and Research,Data for Business,Data for Nurses,Data for Patients,Data for Providers,Nurses,Patients,Research,Research for Business,Research for Nurses,Research for Patients,Research for Providers
- No comments
Why Did Patients Call a Nurse Triage Line During February and March of 2016?
See the reasons for calls and the dispositions from over 30,000 patient phone calls during February and March.
Winter months are normally associated with a higher number of patients’ calls about symptoms related to cold and influenza. This was the case in February and early March. As we started transitioning into spring, we also observed more patients calling about allergies, asthma, and their associated symptoms. We can attribute most of the callers’ symptoms to seasonal issues and not more serious ailments. Marci Lawing (TL Nurse Manager and Educator) states, “While the nurses were still busy with cough, fever, and body ache calls, many calls were milder in nature. As the influenza-related calls started to decrease, we noticed an increase in the allergy-related calls (mostly sinus congestion, sinus drainage, and headaches). Also, warmer weather and more outdoor activities bring on an exacerbation of allergy-related coughs and asthma-related coughs.”
Looking back at the outpatient caller data for these past two months, we found that the most common reasons for calls included:
- Runny Nose
- Sore Throat
- Difficulty Breathing
- Abdominal Pain
- Vomiting Without Diarrhea
- Medication Question Call
TriageLogic’s nurses ensured that all callers received standardized and high-quality care by using guided protocols written by Doctors Schmitt and Thompson. Nurses also sent triage notes to the patients’ doctors. This enabled the doctors to provide continuity of care for their patients by reviewing the notes and following up with patients if necessary.
Patient Dispositions from Triage Nurse Calls
Figure 1: Data from February 1 to March 31 2016 (out of 30,208)
Figure 1 shows the dispositions given by triage nurses to the patients who called during February and March. The number of patients being sent to the ER or Urgent Care was 18%, which was consistent with previous months. The number of patients that were told to see a doctor was also typical at 32%. About 7% of the callers had concerns related to their visit with the doctor during the day. Finally, in most cases (43%), nurses were able to provide patients with Home Care Treatment, thus avoiding unnecessary ER usages and unnecessary doctor visits.
Download a PDF of this Data Blog here.
What to read next: Googling symptoms is dangerous, find out why here.
Have something to say? Login and leave a comment down below! We’d love to hear what you think about this data.