Every university has a student health center to serve the medical needs of the college community. In the last few years, TriageLogic has seen several student health centers investing in the nurse triage component of their health services.
Almost every health encounter begins with a phone call, and an effective nurse triage program ensures each person gets the care that they need at the right place and the right time. While some callers may believe they need to go to an Emergency Room, some can actually use home care until the next day and be seen by their doctor during normal office hours. A trained nurse can make these decisions through the help of tested healthcare protocols that can be used on the telephone. The nurse can also contact the physician on call when necessary.
Until recently, electronic triage protocols for daytime use were only available in a book format, which was cumbersome to use while talking on the phone. The paper protocols also required nurses to spend a significant amount of time documenting the encounter manually. However, several student centers have started to use the TriageLogic myTriageChecklist™ (formerly Office Solution™), which allows the nurses to access the protocols online and document the telephone encounter thoroughly with minimal typing.
To supplement their daytime services, the student health services are also using TriageLogic’s outsourced nurse triage services to provide 24/7 access to an experienced triage nurse. The combination of myTriageChecklist™ for the daytime calls and the outsourced nurse triage for after hours calls provides a comprehensive and cost effective 24/7 telephone solution. In addition, all calls received are triaged with standardized protocols and are well documented.
Finally, recent studies show that up to 80% of college students have smart phones. TriageLogic is releasing a HIPAA-compliant smart phone app that will allow students to request a call back from a nurse directly from their smart phone – increasing the chances that they will access the nurse triage line and get the help and information they need.