TriageLogic announces a new feature that enables their triage nurses to send secure, encrypted and HIPAA-compliant text messages to the on-call providers. The on-call provider receives the encrypted text message and is able to decrypt it securely and see the entire message. This allows providers to call their patients back by clicking on the phone number on the screen. This module saves physicians the need to return the call to the nurse triage to get the patient’s information, saving valuable physician time.
An important feature of the system is that it does not require the provider to download an app or have any special software on their phone. According to Dr. Ravi Raheja, founder and CEO of TriageLogic, “The system works with any smartphone and can also be accessed securely via email if they choose. During the entire process, patient information never gets sent over the public cell phone networks and only the provider can decrypt the message. Therefore the system is completely secure and HIPAA-compliant.
According to Dr. Charu Raheja, Chair of TriageLogic, “Any patient information that goes through the cell phone networks such as Verizon or ATT is not HIPAA-compliant nor is it secure. Legal teams are making it very clear that the call centers cannot text patient information unless it is in a secure, HIPAA-compliant format and only if the patient data never crosses cell phone networks. About 40% of providers today use smart phones, and an increasing number of physicians are depending on smartphones as their single mode of communication.
TriageLogic’s team of experts is able to understand the new requirements of technology and medicine and devise innovative, cost-effective solutions to work with existing platforms. The secure texting module provides a convenience that saves time for the provider and makes the triage process more efficient.