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Advances in technology over the past decade have significantly shifted the way we live our lives and do business. The more we adopt new technology, the better we are able to work on our tasks, decrease errors and increase speed.
Health care is no different. According to Manhattan Research, a health care market research firm, devices such as tablet computers and smart phones are being adopted quickly by doctors who use them in the hospital, at their clinics, and at home. Recent reports have found that as many as 80 percent of doctors are now using smart phones, tablets and other mobile devices at work.
A huge benefit of these new electronic devices is the availability of data to doctors and nurses. As more and more physicians and individuals start using smart phones, it is critical that nurse triage software adapts to the new communication modes. For physicians, it is natural for them to want to replace their pagers with text messaging on smart phones so they don’t need to use multiple devices. For consumers, they want to be able to use their smart phones to communicate with their physicians. In a nutshell, consumers and doctors all want to be able to use text, email, and phone apps at work and at home.
However, before implementing new communication modes in healthcare, it is imperative that the technology be developed to comply with HIPAA regulations. Many people aren’t aware of the limitations imposed on patient-physician communication due to the sensitivity of the information being transmitted. Health information is personal and confidential, and by law it cannot by transmitted over public phone lines. However, private message transmission is possible within secure networks, and TriageLogic is pleased to announce two new HIPAA-compliant products to improve the triage experience for physicians and patients in 2013, HIPAA-compliant texting and a new Nurse Triage App.
We understand the importance of staying abreast of the latest technologies and keeping pace with patients’ and physicians’ daily uses of communication devices, to help facilitate better health outcomes, improve efficiency and reduce excess costs. We are excited to present this newsletter with great information to help your nurse triage center. Please feel free to contact any of us if you have comments or questions.