Dr. Ravi K. Raheja
Welcome to the first edition of Triage Solution News, featuring the latest trends in the nurse triage industry as well as updates on TriageLogic’s products and services. This newsletter is a great opportunity to provide you with important information you can use to enhance your medical practice or business. Since this is my first column, I’d like to explain the significance of TriageLogic’s mission, which is to support both patients and their attending physicians as effectively as possible.featuring the latest trends in nurse triage industry software as well as updates on TriageLogic’s software products and services. This newsletter is a great opportunity to provide you with important information you can use to enhance your call center or medical practice. Since this is my first column, I’d like to explain the significance of TriageLogic’s mission, which is to support call centers, physician’s offices and the patients they serve.
The seeds of TriageLogic were planted many years ago at Schneider Children’s Hospital in New Hyde Park, Long Island, where I spent three years training as a pediatric resident. In addition to the routine training on the wards, emergency room and clinics, as residents we were given a unique responsibility to answer patient phone calls when their doctors’ offices were closed.
Residents would sit in a basement overnight and receive faxes from answering services with the patient name and reason for call. Using computerized guidelines from Dr. Barton Schmitt, we would talk to the parents, decide on the best course of action and fax a printed encounter to the primary physician’s office.
As I moved into private practice, I noticed how the cost of triage support was rising, even though the level of care appeared to be worsening. When I discussed triage with call center managers, they voiced several difficulties in maintaining cost-effective and high-quality centers– the increased cost of nursing, the rising demand for the services, as well as technological challenges and workflows.
This is when Dr. Charu Raheja and I recognized a need for more effective triage software for call centers and for physician offices using updated technology. Thus, TriageLogic was born. Our mission is to provide outstanding patient triage software at an affordable price by offering software systems that support telephonic-based triage.
Charu’s business and academic background, combined with my experience in telephone medicine and primary care, led to the creation of one of the most sophisticated triage systems available today. After extended research and development, we developed software packages to triage and document phone calls from patients during office hours, and customized software packages for call centers. The goal of the software is to improve patient care while decreasing costs.
TriageLogic is not just an IT company that provides software and staffing solutions. We are a healthcare partner that delivers outstanding service and expertise in all areas of telephone medicine.