TriageLogic’s Call Center Solution™ is a multi-faceted system able to support federal, state and city-wide disaster recovery capabilities.
The U.S. Department of Health and Human Services (HHS) recently allocated more than $352 million to improve disaster preparedness of hospitals and healthcare systems in every state as well as in three large metropolitan areas. The grants are to be included in the Hospital Preparedness Program (HPP) and are aimed at supporting preparedness activities for hospitals and healthcare facilities. The TriageLogic Call Center Solution can aid in the preparedness by providing computerized support for health-related questions.
Triage Logic’s Call Center Solution is capable of tracking and directing patients to the appropriate level of care during such emergencies as an influenza outbreak or hurricane.
According to Ravi K. Raheja, MD, TriageLogic CEO, “We are pleased that our company can partner with health departments across the country to help citizens in case of a pandemic or other state or national emergency.”
States are able to take advantage of the nurse triage protocols embedded in TriageLogic’s Call Center Solution, which are established and maintained by Dr. Barton Schmitt and Dr. David Thompson, the leading authorities in pediatric and adult triage care.
“We want every community to be prepared and resilient when faced with any type of health hazard and we’ve seen preparedness steps pay off this year across the country with severe storms, floods, and tornados,” says Dr. Nicole Lurie, assistant secretary for preparedness and response for HHS, which oversees HPP. “State health officials have attributed their ability to respond as well as they have to the preparedness levels they’ve reached through the HPP and other federal programs,” according to an HPP press release.
Charu G. Raheja, PhD, TriageLogic chairman and CFO, notes, “TriageLogic is a perfect fit for emergency response teams because of the Call Center Solution’s dynamic software configuration and flexibility. Customers can fully customize the application to support their goals. The application can be installed locally and/or accessed through the Web anywhere, anytime. The triage software also can be scaled to add users in a matter of hours.”
Among other attributes, TriageLogic’s Call Center Solution allows users to:
- Customize workflows to meet each facility’s unique needs;
- Quickly and thoroughly process and then document every call;
- Optimize call center staff’s ability to coordinate an effective response in an emergency;
- Support callers who need effective triage support and care advice on a 24/7 basis;
- Rely on electronic interfaces and effectively transfer information – so that state representatives have the most updated and accurate information in real time; and
- Keep overhead costs low and focus on the individual who needs help.