Jacksonville, FL – April 2, 2014 TriageLogic announced today that it has been awarded Full Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of telephone triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.
TriageLogic™, a leader in telephone nurse triage, handles nurse triage calls for subscribed medical facilities and physicians. All calls are handled by Registered Nurses, and utilize Schmitt-Thompson’s evidence-based clinical protocols for providing comprehensive nurse triage.
“We invest a lot of time and effort to ensure our services meet high quality standards for nurse triage. The URAC accreditation exemplifies our commitment to competence and quality” said TriageLogic™ CEO, Charu Raheja, PhD.
“By applying for and receiving Health Call Center Accreditation, TriageLogic has demonstrated a commitment to quality health care,” said URAC President and CEO Kylanne Green. “Quality healthcare is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body.”
URAC, an independent, nonprofit organization, is a well-known leader in promoting healthcare quality through its accreditation , education, and measurement programs. URAC offers a wide range of quality benchmarking programs and services that model the rapid changes in the healthcare system and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire healthcare industry. For more information, visit www.urac.org.