May 11, 2015 – Jacksonville, FL– TriageLogic, a URAC accredited leading provider of nurse triage services and software, announces the upcoming release of the MyNurseTriageTM app and website. MyNurseTriage gives patients the convenience of requesting a call back from a live registered nurse, 24/7 directly from their a smart phone, tablet or website, without needing to speak to an answering service.
Saves Lives, and Money
Typically, when a patient needs to speak to a nurse after-hours, the patient speaks to an answering service representative, who then relays the information to the nurse-on-call service. Consumers today expect easy access to services from their mobile devices. By eliminating the need for an initial phone call, MyNurseTriage increases the appeal and accessibility of using a nurse triage service. Nurses help keep patients out of emergency rooms if they do not need to be there. On the flip side, nurses also prevent delay in care “Our research has shown that 7% of all people who think they have a uncomplicated symptom actual need urgent medical attention” Charu G, Raheja, PHD, CEO of TriageLogic.
Recent changing rules in health care such as the Accountable Care Organization models (ACO) and new Medicaid reimbursement rules are increasing the need for providers to look for efficient ways to reduce cost of care while maintaining quality. Quick and easy access to a nurse improves patient care at a fraction of the cost of emergency room visits. “From our experience, 65% of patients who considered going to the ER, did not need to go after speaking to one of our nurses,” says Ravi Raheja, MD, Medical Director and COO of TriageLogic. “Having an app that allows patients to quickly request a phone call will make it even easier for patients to use the service, increasing patient satisfaction while decreasing cost.”
How myNurseTriage works
The individual downloads the app for free. Authorized users register themselves using our patent pending process. Once registered, a patient can request a call from a registered nurse at any time by entering their symptom on the website or the app. A nurse returns the patient’s call in less than 30 minutes. The nurse proceeds to ask a series of questions, using standardized Schmitt-Thompson protocols to assess the appropriate level of care. Depending on the severity of the patient’s condition, the nurse provides home care instructions or directs the patient to appropriate care. The nurse also follows up by sending the information about the phone call to the provider.
PDF for print– TriageLogic Announces MyNurseTriage App
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