Knowing how to triage patients over the phone is much more challenging than in person. Therefore, being an effective telephone triage nurse requires training, experience, knowledge, and problem solving skills.
Generally, nurses are familiar with how to triage patients in person, using multiple senses. In a traditional setting the nurse can check the patient’s vitals and visually assess their condition. However, triaging a patient over the phone requires some adapting. Telephone triage nurses have to utilize the information provided by the patient and know how to ask the right questions.
Many of our nurse triage articles offer insight from medical professionals in the field who have a wealth of experience in how to triage and manage patient phone calls. These experts are aware of the challenges involved with telephone triage. Throughout our articles, they share helpful tips on how to triage patients over the phone.