The TriageLogic Learning Center – A wealth of information
Since developing TriageLogic’s Learning Center almost three years ago, it has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding on nurse triage and triage protocols.
Many of our clients take advantage of this free training program. Multnomah County Health Department has incorporated TriageLogic’s Learning Center into their new nurse orientation. Kellee Hollyman, RN, BSN, MN, – Lead Clinical Implementation & Training Specialist at Multnomah says, “I find the videos and course materials in the Learning Center to be a wealth of information.”
The informative lessons include an Introduction to Telephone Nurse Triage, Creating a Positive Call Experience for You and Your Patients, Clinical Protocol Training, and Case Studies and Scenarios in Nurse Triage. You will receive a TriageLogic Telephone Nurse Triage Certification for each completed course. In some cases, managers will set-up teams to participate in the lessons and tests and check on their individual nurse progress in the course.
“I use the Learning Center to increase my knowledge base and keep up to date. The articles are always timely and very interesting,” says TriageLogic nurse Liza Franklin, RN.
These resources address the criteria and skills needed to be an effective triage nurse. While successful triage nurses require practical nursing experience, they will also need to know how to listen effectively, handle difficult situations, assess symptoms, and apply the proper protocol—all in a timely manner. Pre-tests and post-tests are included in the videos, allowing the viewer to test his/her knowledge.
The Medical Director and COO of TriageLogic Dr. Ravi Raheja said “The TriageLogic Learning Center is a great resource for anyone involved with patient phone calls. As a physician, I know the challenges of telephone triage. Even experienced nurses can benefit from our learning material.”