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  • How Telephone Triage Nurses Handle Patient Emergencies

     How Telephone Triage Nurses Handle Patient Emergencies There are many reasons why patients call a nurse triage service. Some call for advice on what to do for acute symptoms, such as mild diarrhea, vomiting, or how to soothe their child that can’t sleep due to a mild cough and stuffy nose. Every telephone triage nurse

  • Speeding up the Diagnosis of Patient Symptoms: How Triage Nurses Help Patients by Asking the Right Questions

     Speeding up the Diagnosis of Patient Symptoms: How Triage Nurses Help Patients by Asking the Right Questions Telephone nurse triage plays a critical role in making sure that patients are given the correct level of care when they call. This requires following strict guidelines established through Schmitt-Thompson protocols, in which the nurse asks certain questions

  • Tips for Effective Telephone Triage Nurse Introductions

     Tips for Effective Telephone Triage Nurse Introductions Telephone triage nurses require a different set of skills than traditional nursing positions. All of their interaction with the patient will happen over the phone.  As a result, their initial greeting will set the tone of the conversation to follow. There is an art to answering the phone.

  • The Role of Nurse Triage in Providing Emotional and Life Support to Callers

     The Role of Nurse Triage in Providing Emotional and Life Support to Callers     When most people think about what a triage nurse does, they think of worried mothers calling about their babies, elderly patients calling about ailments, and middle-aged adults worried if they are having a heart attack or just gas. Often times,

  • This Triage Nurse is a Hero – See How She Saves a Patient’s Life

    This Triage Nurse is a Hero- See How She Saves a Patient’s Life Some of the most important triage calls are the ones where the patient doesn’t think that their symptoms are serious. A patient should never ignore severe symptoms. TriageLogic nurses often take calls from people who are reluctant to call 911 or go

  • Nurse’s Toolbox: Triaging Patients with Celiac Disease

    Nurse’s Toolbox: Triaging Patients with Celiac Disease May is celiac disease awareness month. In these final days of May, we wanted to dedicate this Nurse’s Toolbox to detailing what celiac is, what the symptoms are, how it is diagnosed, and treatment options.  Triaging a patient with known Celiac Disease can be challenging.  It is important

  • Tips for Triage Nurses and Telehealth Professionals with Anxious Callers

    Tips for Triage Nurses and Telehealth Professionals with Anxious Callers  Anxiety is as individual and personalized as pain is.  Any medical professional, for instance a triage nurse, will tell you, “Pain is what the patient says it is.”  Anxiety is similar, as it is hard to determine how an individual will react to situations.  Sometimes,

  • Engaging Patients During a Nurse Triage Call and Developing Trust

    Engaging Patients During a Nurse Triage Call and Developing Trust  The nurse-patient relationship is one that is like no other. On any telehealth call, such as a nurse triage call, two strangers must somehow find a way to communicate and trust each other in a very short period of time. Like other relationships, this one

  • Decrease Medical Liability with Effective Documentation of Patient Calls

    Decrease Medical Liability with Effective Documentation of Patient Calls By Charu Raheja, PhD   Many patient interactions begin with a phone call. Often, physicians and medical professionals provide medical care and instructions to patients over the phone. Unlike office visits, there is often a lack of documentation of the communication between the healthcare provider and

  • What Makes a Good Telephone Triage Nurse

    What Makes a Good Telephone Triage Nurse By Marci Lawing, RN, BSN   Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the phone presents a unique challenge. Think of working in an ER without your sense of vision, smell, or touch. Nurses are taught to use all five senses when triaging