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  • Providing the Best Telephone Triage Software, Service, and Patient Access to Care

     Providing the Best Telephone Triage Software, Service, and Patient Access to Care 2018 is here! And in this time of looking forward to the new year, I’d like to revisit why we started TriageLogic, how we defined our purpose to lead the field of nurse triage and remote access to health, and how we continue

  • The Challenges of Triaging Rashes Over the Phone

      The Challenges of Triaging Rashes Over the Phone Though most rashes are harmless, patients and providers would like to be able to diagnose and determine exactly what is causing the rash over the phone. This has become easier as telemedicine technology has evolved to include the ability for patients to send their providers or

  • Managing Patient Calls During the Holidays

    Managing Patient Calls During the Holidays The beginning of the 2017 holiday season is here and many practices are evaluating how they will be managing patient calls during the holidays. Fall can be a busy time for your practice, with the flu and back-to-school colds making their way through your community. Halloween brings its own

  • Risks in Telephone Triage Care: A New Learning Center Course

    Risks in Telephone Triage Care: A New Learning Center Course Introducing the next course in TriageLogic’s Learning Center, Risks in Telephone Triage. This course will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope

  • How Telephone Triage Nurses Handle Patient Emergencies

     How Telephone Triage Nurses Handle Patient Emergencies There are many reasons why patients call a nurse triage service. Some call for advice on what to do for acute symptoms, such as mild diarrhea, vomiting, or how to soothe their child that can’t sleep due to a mild cough and stuffy nose. Every telephone triage nurse

  • Speeding up the Diagnosis of Patient Symptoms: How Triage Nurses Help Patients by Asking the Right Questions

     Speeding up the Diagnosis of Patient Symptoms: How Triage Nurses Help Patients by Asking the Right Questions Telephone nurse triage plays a critical role in making sure that patients are given the correct level of care when they call. This requires following strict guidelines established through Schmitt-Thompson protocols, in which the nurse asks certain questions

  • Tips for Effective Telephone Triage Nurse Introductions

     Tips for Effective Telephone Triage Nurse Introductions Telephone triage nurses require a different set of skills than traditional nursing positions. All of their interaction with the patient will happen over the phone.  As a result, their initial greeting will set the tone of the conversation to follow. There is an art to answering the phone.

  • The Role of Nurse Triage in Providing Emotional and Life Support to Callers

     The Role of Nurse Triage in Providing Emotional and Life Support to Callers     When most people think about what a triage nurse does, they think of worried mothers calling about their babies, elderly patients calling about ailments, and middle-aged adults worried if they are having a heart attack or just gas. Often times,

  • This Triage Nurse is a Hero – See How She Saves a Patient’s Life

    This Triage Nurse is a Hero- See How She Saves a Patient’s Life Some of the most important triage calls are the ones where the patient doesn’t think that their symptoms are serious. A patient should never ignore severe symptoms. TriageLogic nurses often take calls from people who are reluctant to call 911 or go

  • Nurse’s Toolbox: Triaging Patients with Celiac Disease

    Nurse’s Toolbox: Triaging Patients with Celiac Disease May is celiac disease awareness month. In these final days of May, we wanted to dedicate this Nurse’s Toolbox to detailing what celiac is, what the symptoms are, how it is diagnosed, and treatment options.  Triaging a patient with known Celiac Disease can be challenging.  It is important