- CATEGORIES: winter-spring2014
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Welcome to our first newsletter for 2014! Our focus for this year is on patient access to care and continue improving and supporting nurse education. As any busy practice knows, office nurses receive countless phone calls from patients trying to assess the health condition of them- selves or a loved one to help them decide if they need to schedule an appointment.
The primary goal of the telephone triage process is to deliver safe, quality telephone advice partnered with outstanding customer service. The key to providing quality telephone triage services is to recruit, hire, train and retain experienced telephone triage nurses.
Letter from the Medical Director: How can you provide better care when you have no more time to give? by Ravi K. Raheja, MD
The Wall Street Journal recently reported that House and Senate lawmakers have agreed on a five-year plan to change how physicians are paid for treating Medicare patients the amount it pays physicians by 0.5% each year for the next five years, and offer bonuses to healthcare providers that agree to have reimbursements based more on outcomes than on the volume of services they provide.
Data from nurse triage and surveys demonstrates the need for better resources for patients to evaluate their condition.
In the new rules of reimbursement, hospitals and private practices are becoming increasingly aware of the importance of patient satisfaction. Hospitals are tied to scores from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and are well aware of their relationship to government payments.
TriageLogic was published in the Dec/Jan 2014 Issue of Answerstat. Read more about the role that call centers will have as the demand for coordinated care for patients grows.
Lori Rasmussen went to nursing school straight out of high school, and she graduated in 1989. Her passion has always been to help the sick and injured, and nursing seemed like a natural career for Lori. She began her career in hospital-based, bedside nursing on a surgical ward, and then after 10 years moved to their Ask-A-Nurse telephone triage program. Lori found telephone triage to be a very rewarding career move.
As we enter 2014, many med-tech companies are unveiling new items that just may change the path of medicine, or at least provide some interesting tools for healthcare professionals and patients.
TriageLogic™ expands its staffing team to increase efficiency and services to clients and their patients. “One of the steps we are taking to achieve our goals is to develop our staff with specialized, experienced team members who can help us move to the next level,” said Charu Raheja, PhD, CEO at TriageLogic.