by Charu G. Raheja, PhD
Welcome to our first newsletter for 2014! Our focus for 2014 is to continue improving patient access to healthcare, and supporting nurse education. As any busy practice knows, office nurses receive countless phone calls from patients trying to assess the health condition of themselves or a loved one to decide on the best source of care. Having resources available to help nurses answer patients quickly and efficiently, while at the same time documenting the information in the patient health record, is crucial to a well functioning office.
Many of our current practices have taken advantage of our software, myTriageChecklist™, which has daytime triage protocols. You can also sign up to receive blogs and articles that cover a variety of topics to help you with patient care, nursing, and general business information. In addition, this year we are planning to offer educational videos for office nurses so that your nurses can learn about the triage process, how to handle common patient questions, and how to manage different types of callers. These videos will be available in early summer, and we’re looking forward to getting your feedback and comments on them so we can ensure we are covering the information that your staff needs most.
Another TriageLogic™ goal for this year is to find ways to make it easier for patients to access nurses. I am sure you have been following the recent debate about unnecessary use of emergency rooms. Although it is important to prevent unwarranted usage of healthcare resources, one issue that sometimes gets overlooked is that some patients do not seek immediate care when they truly need it. In the November issue of AnswerStat Magazine, we published a case discussing a mother who did not think her child required immediate care, and was surprised when the triage nurse instructed her to take her child to the ER (www.triagelogic.com/Saving-Lives-with-Telephone-Triage). This is one of the reasons why we believe patient education and patient access to a health provider who can guide the patient is crucial for improved patient care and health care cost savings. We are currently working with our software team on some exciting new products to help your patients get quicker access to nurses.
As always, please reach out to us if you have any questions, suggestions, or requests. At TriageLogic™, we are here to help you help your patients.