by Ravi K. Raheja, MD
At TriageLogic, we recognize the increasingly important role of technology, especially with the young adult population, and how the coordination of care is critical to improving outcomes. Many studies have shown that young, healthy adults are less likely to recognize negative health symptoms as serious, and are therefore unlikely to seek medical care. Unfortunately, failure to receive care in a timely manner can result in a serious medical issue, and possibly death. And, a lack of communication between medical providers intensifies the situation. Research indicates that over 25% of young adults today own a smart phone, and they expect to be able to complete most of their daily activities through an app in the phone. Even more significantly, electronic communication, such as texting and email, is becoming more prevalent than phone calls.
As technology and care options evolve, nurse triage platforms and call centers must do the same in order to provide easy access for patients, while still connecting them to their care provider. For those reasons, our triage platform will now have an app integrated into the system. The app will allow the caller to keep their profile on their smartphone, and request a call from a nurse with a few clicks. No need to look up a phone number to call the doctor’s office, talk to an answering service, and then leave a message for a call back. The caller sends a simple, secure message from their smart phone, and a nurse calls them back. When the encounter is over, the caller has the option of having the information forwarded to their primary care provider. This simple service efficiently supports the continuity of care, as the provider can then schedule an appointment with their patients, and follow them closely to provide the care needed.
Using state-of-the-art communication options that create a direct link between patients and their healthcare team, we can increase the quality and continuity of care in a convenient and safe manner – a winning strategy for all involved!
It’s an exciting time with technology providing new options for delivering high quality, standardized care for patients. I look forward to sharing the new app and other upcoming innovations as we head into a new year!