CEO Perspective: Integrating TriageLogic Triage Nurse on Call™ with physician EHR systems
Ravi K. Raheja, MD
In order to give patients the best possible care, it is critical to stay at the leading edge of technology and to continuously develop new products. An exciting recent development at TriageLogic™ is the ability to offer an affordable integration engine that integrates every physician’s electronic health record system (EHR) with our nurse triage Call Center SoftwareTM. This means real time, two-way communication between the triage software and our physicians’ EHR.
Case study: Decreasing Triage Center Costs by Combining Outsource Nurse Triage on Call™ with Call Center Software™
Last year, a large, leading provider of healthcare services serving a four-county region of 1.5 million people was looking to reduce healthcare costs. Their medical center was established in 1995 and includes over 80 physicians, nurse practitioners and physician assistants. The center has chosen to remain anonymous for this case study.
Chair’s Message: ROI from Nurse Telephone Triage Calls – Survey of Patient Calls
Charu G. Raheja, PhD
TriageLogic founder and chair
TriageLogic founder and chair
Health care providers are increasingly being asked to show improved patient outcomes through continuity of care. At the same time, there is a need to decrease costs through better utilization of health care dollars. Telephone triage has played an important role in satisfying these demands. Research clearly shows that nurse triage on call significantly decreases patient use of emergency rooms. But an important issue given the recent regulations and requirements by insurance companies is how to show cost savings from a nurse triage program.
Improve Care and Decrease Costs: What are your options when setting up a nurse triage system?
Dr. Charu Raheja and Dr. Ravi Raheja
TriageLogic has been approached by several organizations who received funding towards controlling soaring health care costs. Many of these organizations have now become clients because TriageLogic was able to help them improve care while decreasing costs. In this article, we review and explain the process involved in setting up a nurse triage system and the different options for clients looking into setting one up.
TriageLogic In the News
Using Nurse Triage to Improve Care And Decrease Costs: Options Available for ACOs and Medical Organizations," an article written by Dr. Charu Raheja and Dr. Ravi Raheja, TriageLogic Chair and TriageLogic CEO, respectively, was the cover story in Answerstat Magazine's October-November issue.
TriageLogic’s CEO and co-founder, Dr. Ravi Raheja, was recently featured in the national publication Healthcare Call Center Times along with Sue Altman, COO of Phoenix-based Schmitt-Thompson Clinical Content.
TriageLogic announces a new software module for its Call Center SolutionTM software that allows medical practices to integrate their electronic health records with our Nurse Triage on CallTM program.
Using the iPad speeds the triage process because navigation is easier and protocols load faster. Due to their portability and ease-of-use, iPads provide the ability to work remotely and flexibility that many call centers are now offering their nurses.
Employee Spotlight: Carla Price, RN
Carla Price, RN, has been a nurse for the last 14 years, with experience in PACU and ER. Carla has been working for TriageLogic training nurses and sharing her expertise in telephone triage and office triage software for the last several years now. She gets nurses up and running quickly with the software and with the protocols developed by Dr. Schmitt and Dr. Thompson.