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TRIAGE EXPERT TRAINS NURSES
Carla Price, RN, has been a nurse for the last 14 years, with experience in PACU and ER. Carla has been working for TriageLogic training nurses and sharing her expertise in telephone triage and office triage software (myTriageChecklist™) for the last several years now. She gets nurses up and running quickly with the software and with the protocols developed by Dr. Schmitt and Dr. Thompson.
About the software
Doctors and nurses voiced the need to ensure their patient’s daytime calls are answered properly and recorded and documented in their patient medical records for future reference. The only option available for provider offices was to use paper-based triage manuals, which are cumbersome and inefficient.
Therefore, we developed an expanded software program called TriageLogic myTriageChecklist™ (formerly Office Solution™), which offers triage support for provider offices during normal office hours. This affordable program helps standardize patient care information to improve patient call outcomes and decrease physician liability, because call information can be downloaded or copied into a patient’s chart.
The TriageLogic myTriageChecklist™ is a web-based application that can be integrated with any electronic medical record and works seamlessly with other office technologies. It is also very easy to learn, and multiple nurses can answer calls while following the standard protocols.
About the training
Carla Price takes care of all the training needed for office nurses on how to use the TriageLogic office software, so office managers need not take on additional training responsibilities. Each week, Carla provides ongoing training via Webex on Tuesdays at noon EST. Clients can sign up online or by emailing her directly. She trains new clients as well as any of their new employees. Carla’s friendly and outgoing personality makes the sessions fun, interactive and educational. TriageLogic’s software is very user-friendly, which allows new nurses to get up and running quickly. Nursing staff can download and start using TriageLogic myTriageChecklist™ in 30 minutes or less, and no hardware or IT support is needed.