- CATEGORIES: Care News,Case Studies,Charu Raheja, PhD,Doctors and Hospitals,Employee Spotlight,Marci Lawing, RN, BSN,News,Ravi Raheja, MD
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The Summer and Fall 2016 Care Newsletter is here!
Care Newsletter is TriageLogic’s semi-annual publication that highlights articles on nurse triage, new trends in healthcare, and recent developments in telemedicine.
In this issue, our CEO, Dr. Charu Raheja, presents a plan to make your office available to your patients 24/7. She focuses on the increased demand from patients for on-demand access to care and how telephone medicine can meet these demands while also reducing costs for organizations. Also in this edition of Care News, the TriageLogic Medical Director, Dr. Ravi Raheja, discusses our new mobile application, My 24/7 Healthcare. He explains how it can improve patient engagement as well as patient satisfaction and retention. In addition, we also present several case studies and articles for nurses to understand the effectiveness of nurse triage in providing patients with the best care possible.
In particular, check out the case study on Unity Health Care Contact Center and how they used TriageLogic’s Call Center Software to improve patient access to nurses. This issue of Care News also presents a case study on how nurse triage can prevent unnecessary ER usage by correctly assessing patient’s symptoms and directing them to the appropriate level of care.
We have also published several articles in this issue to help nurses understand the documentation of patient phone calls. For example, our team discusses the guideline on charting by exception and Schmitt-Thompson’s opinion on it. The newsletter also features an article discussing the software available to help nurses document office phone calls and how it can improve efficiency.
Finally, don’t forget to check out the learning center. TriageLogic has a new course on the Critical Steps of Taking a Triage Call. This fall, we will also have new course Case Studies in Nurse Triage. Managers can sign up all of their nurses to take the course as a group, and nurses will receive a certificate for each completed course.