TriageLogic's CEO and co-founder, Dr. Ravi Raheja, was featured in the March 2012 edition of the national publication Healthcare Call Center Times along with Sue Altman, COO of Phoenix-based Schmitt-Thompson Clinical Content. TriageLogic is the leading provider of quality, affordable triage solutions, including comprehensive after-hours call center services and innovative online systems for use in both institutional and private practice settings. TriageLogic provides the streamlined version of office protocols developed by Barton Schmitt, MD, and David Thompson, MD.
Dr. Raheja described the recent expansion of the telephone triage market, explaining how savings in training time and call processing are driving the push to implement computerized telephone triage: “Books are inexpensive but cumbersome and time-consuming, and traditional call center protocols require substantially greater training time than computerized telephone triage. Computerized systems such as TriageLogic provide both cost and time savings in these areas.”
In addition, there are significant differences in triage protocols for day or night. For example, a parent whose child can be seen by a doctor during the day might need to be sent to the ER at night. Dr. Raheja says, “The differences between the daytime and nighttime triage needs are significant, and telephone triage systems are designed to handle these differences seamlessly and with the most appropriate patient care options.”