- CATEGORIES: Charu Raheja, PhD,Data,Data and Research,Data for Providers,Doctors and Hospitals,Improve Your Practice,Nurse Learning Center,Nurses,Research,Research for Providers
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By Charu G. Raheja
Much of our skyrocketing health care costs are spent on unnecessary emergency room visits. A Rand Corp. study last year found that we spend $4.4 billion annually on people who use the ER for routine, non-urgent care. Most patient encounter starts with a phone call. A nurse triage can ensure that care is coordinated efficiently and that patients are getting the appropriate help based on their condition. This survey of about 35,000 patients indicates that having nurse triage was able to decrease unnecessary emergency room visits by approximately 70%, with a Return on Investment of over 800% per year.
This research involved a sample of telephone triage calls made by TriageLogic’s Nurse Triage on CallTM center during the months of August, September, October and half of November 2011. Patients called a nurse by telephone and spoke to an answering service agent. The agent entered the patient demographics and reason for calling into the TriageLogic software and nurses returned the call. Patients were called back within 30 minutes. All nurses who called patients were registered nurses.