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Nurse Triage: Evolution of a Solution Part 2 of 2
How does nurse triage actually work? There are five steps in the process.
- An individual calls the nurse triage center requiring medical assistance; the operator then collects the individual’s information and relays it to a triage nurse.
- The caller explains his/her medical history and symptoms to the nurse.
- Upon review, the nurse then selects the applicable protocol and assesses the caller’s symptoms via checklist to determine the appropriate level of care.
- The nurse proceeds to document the call, and
- Relays the caller’s information to a physician via fax and/or directly to the EMR.
Today, nurse triage operations are very scientific, which has consequently increased the level of efficiency and more individuals being attended to. The pioneers behind such nurse triage operations are Bart Schmitt, MD and David Thompson, MD. Schmitt-Thompson Clinical Content (STCC) is the main source for telephone triage protocols and symptom decision support in North America. Their symptom-based protocols are used by 90% of all nurse triage centers. They ensure renowned doctors and nurses consistently review their content, and that their protocols are kept up to date. STCC protocols permit callers to receive office hours and after house service, allowing for individuals to be assisted.
Nurse triage is not exclusive to the United States. Australia, Canada, France, Venezuela, Ecuador, and the United Kingdom are just some of the countries that have increased medical efficiency by employing triage. Not all countries employ the same nurse triage model as the United States. In Canada and Finland, instead of nurses and physicians, paramedics are sometimes trained to prioritize patients upon entry to emergency centers. Other countries use different protocols and medical emergency priority scales to select which patients are to be attended to first. Despite the differences, triage is making a difference in the medical field internationally. Attending to patients has never been more efficient, and more lives are being saved because of nurse triage.
TriageLogic is one company that is dedicated to ushering in the next generation of triage care. They offer nurse triage support and software to ensure that nurses continually assist patients in the best manner possible. TriageLogic maintains steady research in the triage arena to ensure the latest data regarding nurse triage support is available for nurses and physicians. It is companies like TriageLogic that will continue the evolution of nurse triage. If Baron Dominique-Jean Larrey were alive today, he would be enthralled to see his solution’s evolution.