Jacksonville, FL (October 23, 2012) TriageLogic announces a new software module for its Call Center Solution™ software that allows its nurse triage centers to integrate with electronic health records of each practice that they serve. The module is a secure, HIPAA-compliant, real time, two-way communication between the call center software and multiple client systems. This integration module enables practices to have a completely paperless nurse triage service and makes the information available to providers in real time.
A revolutionary feature of this module is that it provides triage nurses with a review of each patient’s medical summary in a standardized format. According to Dr. Ravi Raheja, MD, CEO and Director of Sales of TriageLogic Group, “Medical Providers understand that being able to see patients’ history is going to have huge implications in triaging chronically ill patients and patients recently discharged from hospitals. This technology allows our Nurse Triage OnCall clients to get notes sent directly to their EHR system.” It is also available to users of TriageLogic’s call center solution software who want to connect with each of their practices.
TriageLogic’s new Integration Module can reduce health care costs per patient and allow call centers to better document health savings because a fully integrated system provides the ability to aggregate data and prove outcomes to payers. According to Dr. Charu Raheja, PhD, Chair of TriageLogic, “TriageLogic continues to use the most advanced available technology to provide the best possible software and services for its clients. We have invested in a sophisticated integration engine and have an integration team dedicated to helping clients with the challenges of meaningful use and connectivity.”TriageLogic’s integration module can also be expanded to connect labs, radiology, urgent cares and hospitals to create a full Health Information Exchange (HIE) in the community.
Highlights of the triage service include:
- Gold standard protocols by Barton Schmitt, MD, and David Thompson, MD
- Prompt call back times, 30 minutes or less
- Experienced, highly-trained registered nurses
- Highly customized standing orders – TriageLogic nurses follow your instructions specific to your practice or each physician in your practice
- Integrated with any practice EMR
- Return on investment reporting
- Advanced features: HIPAA compliant texting and more