Steps 8 through 10 of the Critical Steps to a Triage Call
Last Lesson on the Clinical Protocols Training Course
In this lesson, you’ll gain useful insight into the process of giving care advice, the impact of past medical history, instructing on care advice, and organizing follow up instructions. As you know, patients are sometimes in pain or experiencing symptoms that can make it difficult for them to follow complicated medical information. This lesson will detail ways you can organize your care advice to make it easy for the patient to understand. You’ll also learn how to communicate all of the information your patient will need for follow up care and any symptoms they should be cognizant of moving forward.
As a phone triage nurse, it’s necessary for you to know how to break down and organize the patient care instructions in easily understood ways. At the same time, there are calls for which you need to quickly and briefly recommend ED care. For these calls, you will learn how to calmly instruct your patient while conveying the necessary level of urgency.
The final steps to your triage call process are extremely important and you’ll want to commit each step to memory. However, before you begin the new lesson, you will want to review the first seven steps in the Triage Call process. Let’s take a moment and review those together.
Step One – Introduce yourself. It’s imperative for you to clearly identify yourself and state your credentials as a nurse employee of the practice for which you work.
Step Two – Collecting Demographic Information. Before you are ready to hear your patient’s concerns, you will need to know some of this basic information. Age, gender, and other data will impact your triage protocols, so be sure to collect all the necessary demographic information.
Step Three – Collecting a brief past medical history. You’ll want to know your patient’s medical history before they detail the current issue. This can influence the important of each new issue they have called to discuss.
Step Four – Letting the patient talk. Now that you’ve armed yourself with all the necessary and valuable information you need to proceed, let the patient speak freely about their current concerns. Be an active listener! That means you don’t just listen, but you participate in the conversation by asking any probing questions needed to ascertain a full description of their complaint.
Step Five – Document the Assessment. Once you’ve listened carefully to the patient, document your assessment carefully with the necessary details.
Step Six – If you’re using TriageLogic’s Schmitt-Thompson Protocols, this step is fast and efficient. Be sure to document the ‘Yes’ to each question and make any additional notes needed at the end.
Step Seven – Get the Patient to the Right Level of Care. Now that you’ve followed the protocols and completed the assessment, you’re ready to recommend the level of care your patient needs. Be sure to speak clearly and at a pace the patient can follow while you detail every step they need to take next.
Now that you’ve had a chance to review the previous steps, you are ready to log in and get started on the new lesson! Good luck!
About the TriageLogic Online Learning Center
TriageLogic’s Online Learning Center is available free of charge to telephone triage nurses and teams as an educational resource and practical training guide. The courses include the ability to track progress, take quizzes, and earn certifications.
To view all the short videos and courses and learn more, click here !