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TriageLogic® Publishes e-Book on Patient Symptoms and Outcomes from a Nurse Advice Line
Jacksonville, FL. (October 11, 2016) – TriageLogic® announces a new e-book, “Patient Symptoms and Outcomes” written by CEO Charu G. Raheja, PhD. This study presents the care advice given by triage nurses to about 40,000 patients who called the triage nurse center. In addition, this e-book also presents the top patient symptoms that led the triage nurses to determine that an ER visit was required.
Who is This e-Book For?
This e-book is written for hospitals, doctors and Triage Call Centers. When people have health concerns, particularly when practices are closed, they may seek care at an emergency room (ER) because they are not sure about the severity of their own or their loved one’s symptoms. Alternatively, many chose to stay home and ignore their symptoms until they become life-threatening. Telephone nurse triage is a system in which trained nurses use standardized protocols to evaluate symptoms over the phone and determine the appropriate course of action for the callers. They prevent unnecessary ER visits and direct patients to the appropriate care for their symptoms. Over four in every 10 patient callers are given home care advice by the nurse that requires no further follow up by a medical professional.
This e-book on patient symptoms and outcomes provides a guideline for practices and hospitals about caller demographics, main symptoms, and outcomes for patients. It provides a reference tool for typical calls and a guide for managers when training triage nurses. Doctors and other medical providers can also use the contents of this e-book to educate their patients on when to call a triage nurse.
How Nurses Triage Patients over the Phone and Key Results
Nurses used standardized guidelines (patient protocols) written by Doctors Schmitt and Thompson to ensure that all callers received high-quality care and that no symptom or medical history was overlooked. Nurses also sent triage notes to the patients’ doctor. This enabled the doctors to provide continuity of care for their patients by reviewing the notes and following up with patients if necessary.
We found the following key results for the overall data :
- We observed a higher percentage of female callers : 55% of callers were female vs. 45% of male callers.
- The top reasons why patients call are: medication question, fever, vomiting, sore throat and cough, rash or redness, immunization reactions (children), earache, and constipation.
- Adult callers tend to have more serious symptoms by the time they contact a triage nurse. On average, 1 in 3 adults who called the nurse advice line were told to go to the ER.
This e-book breaks down the demographics of triage callers, answering questions like, “Are adults less likely to be sent to the ER?” and “How often are infants sent to the ER by a triage nurse?” The e-book also details the top five symptoms that lead each of these patient groups to the emergency department and tips for triage nurses for when a symptom can become serious enough to require an ER disposition.
For additional telephone triage resources and patient data, TriageLogic offers a free online Telephone Triage Learning Center. Read our blog for more useful, current triage information. Visit triagelogic.com for more information.
Founded in 2006, TriageLogic is a URAC accredited, physician-led provider of high-quality services and software for Tele-health. We integrate a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of top-quality triage technology and call center solutions. In 2015, TriageLogic expanded their products to include Continuwell, providing on-demand healthcare for businesses in every industry. TriageLogic provides an innovative, nurse-first model that makes telehealth more affordable and effective. The TriageLogic group serves over 7,000 physicians and covers over 18 million lives nationwide. With over 10 years of experience and six customizable products, TriageLogic and Continuwell continue to partner with private practices, hospitals, and corporations throughout the U.S. and Canada. Visit www.TriageLogic.com or contact Amy Smith at 888-TEAMTLC for more information.
What to Read Next : TriageLogic’s “Telephone Nurse Triage Handbook” is Now Available