- CATEGORIES: Marci Lawing, RN, BSN,Nurse Learning Center,Nurses,Patients,Ravi Raheja, MD,Short Videos,Video
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How To Choose The Right Protocol & How To Get Your Patient to The Right Level of Care
Introduction by Ravi Raheja, MD
Video by Marci Lawing
Nurse Triage Protocols Video:
This new video, Navigating Protocols: Steps 6 & 7, continues our course lesson about the Critical Steps to a Triage Call. Step 6 discusses how to choose the right protocol and Step 7 goes over how to select the right disposition to get the patient to the right level of care given the protocol.
Triage protocols are used by nurses to evaluate patients over the phone. Their purpose is to classify and prioritize symptoms so the nurse can rule out the most emergent symptoms and direct patients to the right level of care. Protocols, when used properly, standardize the triage process and ensure patients receive the best level of care for their symptom(s).
So far, we have covered a lot of material in Course 2: Clinical Protocol Training. The lessons we have reviewed are Steps 1-5 out of the 10 critical steps to a triage call. Here is a recap of those steps:
- Step 1: Introduce Yourself
- Step 2: Collect Demographic Information
- Step 3: Collect Past Medical History (PMH)
- Step 4: Letting The Patient Talk
- Step 5: Documenting A Complete Assessment
The process up to this point has been about gathering and verifying information to help the nurse complete her assessment. Based on the questions she has asked, the nurse should have a pretty good idea of what the patient’s main symptoms are, and even what the most-acute symptom is. She has used her critical thinking skills to prioritize her patient’s symptoms from most acute to those that are probably non-serious in nature.
Next month, we will conclude the 10 Critical Steps series with a lecture on the last three steps. Steps 8, 9 & 10: Giving relevant care advice, making sure your patient knows callback symptoms and reassuring your patient.
Video Blog Transcription:
In this video course, we will be covering Steps 6 and 7 in our series on The 10 Critical Steps to a Triage Call. Step 6 talks about choosing the right protocol and Step 7 helps you determine how to pick the right disposition to get your patient to the right level of care.
The purpose of using protocols is to classify and prioritize symptoms so the nurse can rule out the most emergent symptoms. Protocols, when used properly, also standardize the triage process and maximize the chances the patient will reach the right level of care.
Once the nurse has selected the protocol she thinks she will be using; she should read the description or definition of that protocol. This step is important to further assure that the nurse is in the right place.
While choosing the right protocol is important to your final outcome, so is choosing the most appropriate disposition and getting your patient to the right level of care. They are a team; you must have both correct in order to help your patient.
The Triage Nurse determines the proper level of care by asking the patient questions starting with symptoms that would be life-threatening and work her way down by asking questions with progressively less severity until the patient and the nurse can agree on a disposition that most closely matches the symptoms the patient is experiencing at that time.
A “yes’ answer from the patient will indicate the disposition that is most appropriate for that patient.
If You Are Caught Up On Your Lessons, Go Straight To The New Lesson Here
About the TriageLogic Online Learning Center
TriageLogic’s Online Learning Center is available free of charge to telephone triage nurses and teams as an educational resource and practical training guide.
To view all the short videos and courses and learn more, click here !
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