Multimedia: Videos

February 2017
Improve Nursing Staff Training and Patient Care with myTriageChecklist®

Improve Nursing Staff Training and Patient Care with myTriageChecklist®

Improve Nursing Staff Training and Patient Care with myTriageChecklist®   For over six years, hundreds doctors’ offices have relied on TriageLogic’s myTriageChecklist® to determine and document the appropriate level of care when their patients call with symptoms. MyTriageChecklist provides a

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January 2017
Learning Center Case Study Lesson 3 : Triage an Adult with Acute Pain and Providing Empathy Over the Phone

Learning Center Case Study Lesson 3 : Triage an Adult with Acute Pain and Providing Empathy Over the Phone

Course 3 – Lesson 3 Case Study : Triage an Adult with Acute Pain and Providing Empathy Over the Phone   The next nurse triage case study is available in TriageLogic’s Learning Center. Throughout Course 3, you will be applying

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TriageLogic Case Study : Breath-Holding Spells

TriageLogic Case Study : Breath-Holding Spells

TriageLogic Case Study : Breath-Holding Spells     A TriageLogic nurse recently answered a call from a very anxious mother of a 2-year-old. This mother told the nurse she was in a department store, getting ready to have family pictures done

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December 2016
The 10 Critical Steps of Taking a Triage Call

The 10 Critical Steps of Taking a Triage Call

The 10 Critical Steps of Taking a Triage Call   This short video introduces the key steps for a triage nurse to take a triage call. The goal of every triage call is to make a patient feel comfortable and

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November 2016
Learning Center Case Study on Juan, an Adult with Diabetes

Learning Center Case Study on Juan, an Adult with Diabetes

Learning Center Case Study on Juan, an Adult with Diabetes The next triage case study is available on Triage Logic’s Learning Center. Throughout Course 3, you will be applying the 10 Critical Steps of a Triage Call, that you learned

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October 2016
TriageLogic’s Three Steps to Manage Difficult Callers

TriageLogic’s Three Steps to Manage Difficult Callers

TriageLogic’s Three Steps to Manage Difficult Callers   A triage nurse will have difficult callers. It is important for the nurse to remember that each caller will have their own unique issues and situation. Well-trained triage nurses are able to

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September 2016
What a Triage Nurse Can Do To Handle Abusive Callers

What a Triage Nurse Can Do To Handle Abusive Callers

What a Triage Nurse Can Do To Handle Abusive Callers   Every nurse has had that one patient that did everything they could to be as difficult as possible. When a patient calls a triage nurse line, it is usually

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August 2016

Learning Center Lesson : Nurse Triage

Learning Center Lesson: Nurse Triage What is Nurse Triage?   This short video will give you a preview of our lesson about nurse triage. The first part of the lesson will introduce you to the history of triage. In particular,

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June 2016

New Lesson: Steps 8 through 10 of the Critical Steps to a Triage Call Now Available

Steps 8 through 10 of the Critical Steps to a Triage Call Last Lesson on the Clinical Protocols Training Course In this lesson, you’ll gain useful insight into the process of giving care advice, the impact of past medical history,

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April 2016

Lesson On Navigating Protocols Available

How To Choose The Right Protocol & How To Get Your Patient to The Right Level of Care Introduction by Ravi Raheja, MD Video by Marci Lawing   Nurse Triage Protocols Video: This new video, Navigating Protocols: Steps 6 &

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February 2016

The Importance of Asking and Receiving an Accurate Past Medical History when Evaluating Patients over the Phone (PMH)

The Importance of Asking and Receiving an Accurate Past Medical History when Evaluating Patients over the Phone (PMH) Introduction by Ravi Raheja, MD Video by Marci Lawing   Video Introduction: Having an accurate Past Medical History (PMH) is critical when

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Heart Health Awareness Month: The Importance of Active Listening Over the Phone

Active listening when assessing patients over the phone – Heart Health Awareness month Introduction By Ravi Raheja, MD Video by Marci Lawing, RN   Introduction: Listening to the patient while picking up on verbal as well as non-verbal cues is

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February 2015

Colds vs Flu: How Do Triage Nurses Differentiate?

Colds vs flu: how does the triage nurse know which protocol to use when patients call them with symptoms that are common to both colds and flu?

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January 2015

What Are Medical Protocols and How to Use Them

A short blog video introducing how Triage Nurses use symptom-based medical Protocols to assess patients over the telephone.

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October 2014

HIPAA Compliance in Phone Triage

In terms of HIPAA compliance, working remotely presents a unique set of challenges for telephone triage nurses.

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