Letter from the Medical Director: Technological Advances with TriageLogic
by Ravi K. Raheja, MD
Technology in medicine is evolving faster than most people can keep up. Successful technology companies evolve and create new products that are intuitive and fit into the current infrastructure. This approach is known as interoperability, and it allows for progress without drastic change.
Medical practices have many internal and external components, including scheduling, billing, patient care, labs, radiology, referrals, and nurse triage. The needs of each component may evolve or change over time, and each new component needs to be interoperable with the others. In other words, replacement components need to “plug and play” easily, without the need to reconfigure the entire system.
TriageLogic has invested a great deal into our products to ensure our components are interoperable and that clients can plug into our system easily.
- Finally, there is an app for that!! Almost everyone has a smart phone and likes using it to access anything they need. Nurse triage should not be any different. Instead of having to look up the doctor’s number and make a phone call, patients can now request a call back from the triage nurse by clicking a button on their smart phone. The request is routed to a triage nurse who calls the patient back and evaluates them over the phone.
- Answering service API. Many practices already have an answering service that they like, and they want to add on the triage service. We now have an API that allows an answering service to securely submit nurse triage requests to our software. This way, any practice can use the service with their existing answering service.
- Integration capabilities
a. FTP of notes – for most small to medium size practices, full integration is cost prohibitive. However, they can still go paperless. TriageLogic’s solution is to FTP a PDF file to a server that the client sets up. The client’s staff can access the folder internally and attach the notes to the patient’s chart. For a low volume of calls, this approach is a cost-effective and easy solution.
b. For larger clients, we can achieve full integration by using our HL7-compatible integration engine
c. Using web-based integration, practices can add triage protocols to their current EMR system so that nurses can talk to patients, use standardized decision tools and document the call process. (see press release on Sales Force Integration)
By ensuring that new developments are inter- operable with existing components, TriageLogic offers clients the ability to grow and add or expand their nurse triage services without having to start all over with a new system or learn complicated new procedures.
Read our latest issue of Care News here: Care News Summer 2015